Senior Director, Field Services — Nationwide Field Ops Leader

Hilliary Communications Llc; Lawton (OK); On-site; USD 120,000 - 180,000; Full time

Job summary

Hilliary Communications LLC seeks a Senior Director, Field Services to own end-to-end service delivery across Oklahoma markets, including FTTH, HFC/coax, copper, and WISP. You will oversee provisioning, scheduling, installation, activation, and repair, driving first-time-right installs and rapid outage restoration.

You will lead statewide field teams, manage contractor performance, safety programs, and budget oversight, while optimizing unit economics and service quality.

Qualifications

• Bachelor’s degree in business, engineering, telecommunications, or related field, or equivalent experience.
• 10+ years in telecommunications field operations, including 5+ years leading multi-market or multi-region teams.
• Hands-on fiber (FTTH) installation and service assurance, plus HFC/coax, copper, or fixed wireless.
• Experience managing contractors and vendors, including scorecards, SLAs, and corrective actions.
• Strong command of operational KPIs, cost-per-unit analysis, and budget management.

Responsibilities

• Own the order-to-activation process, including order acceptance, scheduling, installation, activation, and closeout.
• Manage install commitments, jeopardy orders, backlog health, and time-to-revenue.
• Lead statewide installation and repair teams across FTTH, HFC/coax, copper, and WISP.
• Drive first-time-right installs, lower repeat trouble, and faster restoration of trouble tickets and outages.
• Plan workforce capacity and manage overtime, productivity, and rural routing by market and hub.
• Lead a safety-first culture for employees and contractors, including TRIR, audits, PPE, vehicle safety, and training and certification compliance.
• Develop and manage the Field Services budget, forecasts, and staffing plans; report KPI performance.

Skills

Executive communication

Cross-functional influence

Data-driven decisions

Root-cause problem solving

People leadership

Budget management

Education

Bachelor’s degree or equivalent experience

Tools

OMS/BSS

Field service management tools

Dispatch/CRM systems

Job description

Hilliary Communications LLC seeks a Senior Director, Field Services to own end-to-end service delivery across Oklahoma markets, including FTTH, HFC/coax, copper, and WISP. You will oversee provisioning, scheduling, installation, activation, and repair, driving first-time-right installs and rapid outage restoration.

You will lead statewide field teams, manage contractor performance, safety programs, and budget oversight, while optimizing unit economics and service quality.