Director of FTTH Field Operations

Swoon; Houston (TX); Vor Ort; USD 108.000 - 132.000; Vollzeit

Benefits dieser Stelle

Onsite role in Houston

Zusammenfassung

Swoon is seeking an experienced Director of Field Operations in Houston to lead and scale field operations for FTTH, SMB, and MDU services. You will drive end‑to‑end field service, oversee installation through activation, and manage outages while building scalable processes and high‑performing teams.

The role requires 10+ years in telecom with 5+ years in leadership, strong FTTH and OSP knowledge, and a focus on efficiency, customer experience, and safety.

Qualifikationen

• Minimum 10+ years in telecom/broadband/service delivery and 5+ years in leadership.
• Experience with FTTH installation, OSP maintenance, fiber splicing, testing, outage restoration.
• Experience leading geographically dispersed teams and third‑party contractors.

Aufgaben

• Lead multi‑market field operations including installation, repair, dispatch, and OSP maintenance.
• Oversee order‑to activation, improve installation quality and first‑time‑right performance.
• Manage network maintenance, troubleshooting, emergency restoration, and outage response.
• Coach managers and establish consistent processes, training, and safety standards.
• Manage budgets, vendor contracts, and performance metrics to boost productivity and control costs.
• Partner with Construction, Engineering, Customer Care, and NOC to ensure readiness and reliable service.

Kenntnisse

Leadership

Field ops management

Vendor management

KPIs improvement

Budget management

Ausbildung

Bachelor's degree in Telecommunications/Engineering/Business

Tools

OSS/BSS

Dispatch software

GIS platforms

Jobbeschreibung

Location: Houston, TX (Onsite; occasional field visits)

Base Salary: Starting at $120,000+, depending on experience

Bonus: Additional annual bonus opportunity

We are seeking an experienced Director of Field Operations to lead and scale field operations for a rapidly growing fiber broadband provider. The organization is expanding its Fiber-to-the-Home (FTTH), Small and Medium Business (SMB), and Multi-Dwelling Unit (MDU) services across multiple markets through new construction and acquisitions.

This is a strategic leadership opportunity for a telecommunications professional with hands‑on expertise in fiber installation, service delivery, Outside Plant (OSP) maintenance, and network outage restoration.

The Director will oversee the end‑to‑end field service experience, from customer order placement and installation through activation, repair, and ongoing network maintenance. This leader will build scalable processes, develop high‑performing teams, manage vendor partnerships, and drive improvements in operational efficiency, network reliability, and customer satisfaction.

Work Environment: This is an onsite leadership role based in Houston, TX. The Director should anticipate spending time in the field periodically to oversee operations, visit job sites, and support field teams.

Required Qualifications

• Bachelor's degree in Telecommunications, Engineering, Business, or a related field, or equivalent experience.
• 10+ years of experience in telecommunications, broadband, utility operations, or service delivery, including 5+ years in leadership.
• Strong expertise in FTTH installation and repair, OSP maintenance, fiber splicing, testing, and outage restoration.
• Experience leading geographically dispersed teams, dispatch operations, and third‑party contractors.
• Proven ability to improve operational KPIs, customer experience, and cost efficiency.
• Experience managing budgets, vendor relationships, and operational systems, including OSS/BSS, dispatch, or GIS platforms.
• Valid driver's license and acceptable driving record.

Preferred Qualifications

• Experience launching new fiber markets or integrating acquired networks.
• Knowledge of PON/XGS-PON, MDU deployments, and enterprise fiber services.
• Experience with storm response, disaster recovery, or industry certifications such as FOA/ETA, OSHA 30, or Lean/Six Sigma.

Key Responsibilities

• Lead multi‑market field operations, including installation, repair, dispatch, OSP maintenance, and third‑party contractors.
• Oversee the customer order‑to‑activation process and improve installation quality, scheduling, and first‑time‑right performance.
• Manage network maintenance, troubleshooting, emergency restoration, and outage response.
• Develop and coach managers while establishing consistent operational processes, training, and safety standards.
• Manage operational budgets, vendor contracts, and performance metrics to improve productivity and control costs.
• Partner with Construction, Engineering, Customer Care, and the NOC to ensure network readiness and reliable service delivery.
• Drive process standardization, technology adoption, and operational scalability across markets.