Director of FTTH Field Operations

KSA Technology Partners, LLC.; Houston (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

KSA Technology Partners, LLC is seeking a Director of FTTH Field Operations to lead installation, repair and maintenance of our fiber broadband network across Houston and surrounding markets. You will manage dispersed crews, contractors and dispatch, owning the customer experience from initial order to installation and later service calls.

The ideal candidate has 10+ years in telecom or utility field operations, with 5+ years in leadership, strong knowledge of FTTH installs, and proven budget

Qualifications

• 10+ years in telecom, broadband or utility field operations.
• 5+ years in people leadership.
• Hands on fiber to the home installs/repairs.
• Strong outside plant background: maintenance, outages, aerial/underground work.
• Experience leading dispersed teams and contractors while growing the business.
• Proven results improving speed, quality, repeat visits and cost.
• Budget and contractor negotiation skills.
• Familiarity with dispatch, workload/work order and network records tools.
• Valid driver’s license with clean record.
• Launching new markets or integrating networks.
• PON technologies, apartment/business service delivery.
• Storm and disaster readiness experience.
• Fiber, safety or process improvement certifications.

Responsibilities

• Lead teams that install, repair and maintain a growing fiber network across markets.
• Oversee technicians, dispatch, maintenance crews and outside contractors.
• Own the customer experience from first order through installation and service calls.
• Maintain outside plant health and manage outages or storms response.
• Set standards, manage budgets and vendor agreements, and expand markets/networks.

Skills

Team leadership

Fiber to the home

Budget management

Vendor negotiation

Dispatch

Workforce management

Outage restoration

Quality improvement

Customer satisfaction

Safety certifications

Education

Bachelor's degree or equivalent

Job description

Director of FTTH Field Operations (Houston, TX area)

What you’ll do

• Lead the teams that install, repair and maintain a growing fiber broadband network across several markets
• Oversee technicians, dispatch, maintenance crews and outside contractors
• Own the customer experience from the first order through installation and any later service calls
• Keep the outside plant healthy and run the response when outages or storms hit
• Set standards, manage budgets and vendor agreements, and bring in new markets and acquired networks

What we’re looking for

• 10+ years in telecom, broadband or utility field operations, with 5+ years leading people
• Hands on knowledge of fiber to the home installs and repairs
• Strong outside plant background: maintenance, outage restoration, aerial and underground work, splicing and testing
• A record of leading dispersed teams and contractors while the business grows
• Proven results improving speed, quality, repeat visits, customer satisfaction and cost
• Solid budget and contractor negotiation skills
• Familiarity with dispatch, workforce management, work order and network records tools
• Valid driver’s license with a clean record
• Degree in a related field, or equivalent experience
• Launching new markets or integrating acquired networks
• PON technologies, apartment and business service delivery
• Storm and disaster readiness experience
• Fiber, safety or process improvement certifications