Senior Director, Field Operations — Biotech Launch

Psychedelic Alpha; Myrtle Point (OR); On-site; USD 190,000 - 240,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Flexible time off

Wellness benefits and perks

Job summary

Definium Therapeutics is seeking a Director of Field Operations to build and lead field capabilities for its first commercial launch. You will translate commercial strategy into reliable field processes, technology, governance, and execution across customer-facing teams.

The role requires 10+ years in commercial operations within pharma/biotech, hands-on CRM and HCP field deployment experience, and strong cross-functional leadership to drive scalable operations and compliance.

Qualifications

• Minimum 10 years of related work experience.
• Pre-launch or launch experience in specialty therapeutics.
• Hands-on CRM operations and field deployment experience.
• Strong cross-functional leadership, vendor management, and communication.
• Working knowledge of pharma compliance and data privacy requirements.

Responsibilities

• Develop and execute the field operations roadmap, launch milestones, SOPs, governance, service levels, and escalation processes.
• Coordinate onboarding, system access, equipment, training logistics, roster management, and operational support with HR, IT, Sales leadership, and vendors.
• Operationalize field force designs, territory alignments, HCP/HCO affiliations, account hierarchies, target lists, call plans, and launch-wave transitions.
• Serve as commercial business owner for Veeva Vault CRM field workflows, requirements, UAT, releases, adoption, and support in partnership with IT and Data Strategy.
• Ensure operational data integrity across accounts and field activity; implement automation and AI-enabled workflows to improve efficiency.
• Lead IC administration, eligibility, goal-setting operations, payout validation, dispute resolution, governance, and field communications.
• Partner with Commercial Analytics on targeting, segmentation, KPIs, dashboards, and operating reviews.
• Oversee coordination with multiple departments to ensure aligned execution, approvals, and governance.
• Manage field operations budgets, vendor relationships, and scalable processes for launch and growth.

Skills

CRM operations

Cross-functional leadership

Vendor management

Analytical judgment

Project management

Education

Bachelor’s degree in business or life sciences

Tools

Veeva Vault CRM

Salesforce

Power BI

Tableau

Job description

Definium Therapeutics is seeking a Director of Field Operations to build and lead field capabilities for its first commercial launch. You will translate commercial strategy into reliable field processes, technology, governance, and execution across customer-facing teams.

The role requires 10+ years in commercial operations within pharma/biotech, hands-on CRM and HCP field deployment experience, and strong cross-functional leadership to drive scalable operations and compliance.