Director, Field Operations

Definium Therapeutics; United States; Remote; USD 190,000 - 240,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Generous time off

Parental leave

Job summary

Definium Therapeutics, a late-stage biopharma focused on pioneering psychiatry therapeutics, seeks a Director of Field Operations to scale commercial readiness through robust field processes and technology.

You will own day-to-day field operations infrastructure—territory and roster administration, targeting deployment, CRM workflows, reporting, and launch support—collaborating with IT, Commercial Analytics, and Sales leadership to ensure efficient execution.

Qualifications

• Minimum bachelor’s degree required in business, life sciences, analytics, healthcare, or related field.
• Minimum 10 years of related work experience.
• Experience in commercial operations, sales operations, or field force effectiveness in pharma/biotech.
• Pre-launch or launch execution experience in specialty or complex therapeutics.
• Hands-on experience with CRM operations and field governance (Veeva, Salesforce, Power BI, Tableau).
• Ability to translate strategy into executable processes and measurable outcomes.

Responsibilities

• Develop and execute the field operations roadmap, launch milestones, SOPs, governance, service levels, and escalation processes.
• Coordinate onboarding, system access, equipment, training logistics, roster management, and operational support with HR, IT, and Sales leadership.
• Operationalize field force designs, territory alignments, account hierarchies, target lists, call plans, and launch-wave transitions.
• Serve as commercial owner for CRM workflows, requirements, UAT, releases, adoption, and IT collaboration.
• Ensure data integrity across accounts and field activity; implement automation and approved AI workflows to improve efficiency.
• Lead IC administration, eligibility, goal-setting, payout validation, and governance.

Skills

CRM operations

Veeva Vault CRM

Salesforce

Power BI

Tableau

Education

Bachelor's degree in business, life sciences, analytics, healthcare

Tools

Veeva Vault CRM

Salesforce

Power BI

Tableau

Job description

Definium Therapeutics is a late-stage clinical biopharmaceutical company and our mission is to forge a new era of psychiatry by applying scientific rigor to psychedelics, with the goal of developing accessible treatments that unlock healing at scale.

Our leadproductcandidate,lysergidetartrate(ourproprietary orally disintegrating tablet form oflysergide(LSD) D-tartrate),represents a highly differentiated, potential best-in-class opportunity for patients suffering from generalized anxiety, major depressive disorder, and posttraumatic stress disorder. Our early stage pipeline includes DT402, the R-enantiomer of MDMA and is under development to target the core symptoms of autism spectrum disorder (ASD), specifically addressing social communication challenges.

Guided bythe recognitionthat patients deserve more than better, Definium is relentlessly advancing a new generation of therapeutics intended to addresstheunderlying causes of psychiatric and neurological disorders. By turning evidence into impact, Definium aims to change the trajectory of today’s mental health care crisis and enable a healthier future. Headquartered in New York, Definium Therapeutics trades on Nasdaq under the symbol DFTX.

Together we are moving psychiatry forward—beyond better, into a boundless future. Join us!

We are seeking a Director, Field Operations, to build and lead the operational capabilities that enable Definium’s first anticipated commercial launch. This hands-on leader will translate commercial strategy into reliable field processes, technology, governance, and execution across customer-facing commercial teams.

The role will own day-to-day field operations infrastructure—including territory and roster administration, targeting deployment, CRM business processes, field reporting, incentive compensation administration, and launch support—while partnering with Commercial Analytics on methodology and insights, Field Strategy on deployment design, and IT on enterprise technology architecture and implementation. The ideal candidate thrives in a lean, fast-moving biotech environment and can scale processes from pre-launch through commercialization.

Responsibilities:

• Develop and execute the field operations roadmap, launch milestones, SOPs, governance, service levels, and escalation processes.
• Coordinate onboarding, system access, equipment, training logistics, roster management, and operational support with HR, IT, Sales leadership, and vendors
• Operationalize field force designs, territory alignments, HCP/HCO affiliations, account hierarchies, target lists, call plans, and launch-wave transitions
• Serve as commercial business owner for Veeva Vault CRM field workflows, requirements, UAT, releases, adoption, and support in partnership with IT and Data Strategy
• Ensure operational data integrity across accounts, affiliations, assignments, and field activity; implement automation and approved AI-enabled workflows to improve efficiency
• Lead IC administration, eligibility, goal-setting operations, payout validation, dispute resolution, governance, documentation, and field communications
• Partner with Commercial Analytics on targeting, segmentation, sizing inputs, KPI definitions, dashboards, performance reporting, and operating reviews
• Partner with Sales, Market Access, Finance, HR, IT, Legal, Compliance, and Analytics to ensure coordinated execution, operational controls, IC plan approvals, and change management
• Oversee field operations vendors, budgets, deliverables, and service quality while establishing standardized processes, documentation, business continuity plans, and scalable operations to support launch and future growth

Qualifications:

• Minimum bachelor’s degree required, degree in business, life sciences, analytics, healthcare, or a related field preferred
• Minimum 10 years of related work experience required
• Progressive pharmaceutical, biotech, or life sciences experience in commercial operations, sales operations, or field force effectiveness
• Pre-launch or launch execution experience, ideally in specialty or complex therapeutics
• Hands-on experience with CRM operations (ie Veeva Vault CRM, Veeva data products, Salesforce, Power BI, Tableau) territory management, targeting deployment, call planning, incentive compensation, field reporting, and operational governance
• Ability to translate strategy into executable processes, system requirements, controls, and measurable operating outcomes
• Strong cross-functional leadership, vendor management, communication, analytical judgment, and project management skills
• Working knowledge of pharmaceutical compliance and data privacy requirements affecting field operations
• Experience with HCP/HCO account hierarchies, account-based field teams, reimbursement support models and specialty pharmacy or hub related field interfaces preferred
• Experience with incentive compensation governance, alignment platforms, field deployment waves, automation, or approved AI use cases preferred
• Up to 10% travel will be required based up business needs

Compensation will be determined based on several factors including, but not limited to, skill set, years of experience, and the employee’s geographic location.

Employees in this role may be entitled to additional compensation, including bonus and equity. Benefits information is listed on our Jobs Page. The Company provides competitive benefits to employees including:

• 100% paid health benefits including Medical, Dental and Vision for you and your dependents
• 401(k) program with company match and vesting after the turn of the first month after your start date
• Flexible time off
• Generous parental leave and some fun fringe perks!

The starting base pay range for this position:

$190,000 - $240,000 USD