Director, Field Operations — Biotech Launch Leader

Definium Therapeutics; Durham (NC); On-site; USD 190,000 - 240,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Flexible time off

Parental leave

Job summary

Definium Therapeutics in Durham, NC is seeking a Director, Field Operations to build and lead the operational capabilities behind the first commercial launch. This hands-on leader will translate strategy into reliable field processes, technology, governance, and execution across customer-facing teams.

The role will own day-to-day field operations infrastructure—including territory roster administration, CRM workflows, field reporting, incentive plans, and launch support—while partnering with

Qualifications

• Minimum bachelor’s degree required; related field preferred.
• 10+ years of related work experience required.
• Experience in pharmaceutical/biotech commercial operations.
• Pre-launch or launch execution experience in specialty or complex therapeutics.
• CRM operations and field governance experience.

Responsibilities

• Develop and execute the field operations roadmap, launch milestones, SOPs, governance, service levels, and escalation processes.
• Coordinate onboarding, system access, equipment, training logistics, roster management, and operational support with HR, IT, Sales leadership, and vendors.
• Operationalize field force designs, territory alignments, HCP/HCO affiliations, account hierarchies, target lists, call plans, and launch-wave transitions.
• Serve as commercial business owner for Veeva Vault CRM field workflows, requirements, UAT, releases, adoption, and support in partnership with IT and Data Strategy.
• Ensure operational data integrity across accounts, affiliations, assignments, and field activity; implement automation and approved AI‑enabled workflows to improve efficiency.
• Lead IC administration, eligibility, goal‑setting operations, payout validation, dispute resolution, governance, documentation, and field communications.
• Partner with Commercial Analytics on targeting, segmentation, sizing inputs, KPI definitions, dashboards, performance reporting, and operating reviews.
• Partner with Sales, Market Access, Finance, HR, IT, Legal, Compliance, and Analytics to ensure coordinated execution, operational controls, IC plan approvals, and change management.
• Oversee field operations vendors, budgets, deliverables, and service quality while establishing standardized processes, documentation, business continuity plans, and scalable operations.

Skills

CRM operations

Cross-functional leadership

Analytical

Project management

Communication

Vendor management

Education

Bachelor’s degree

Tools

Veeva Vault CRM

Salesforce

Power BI

Tableau

Veeva data products

Job description

Definium Therapeutics in Durham, NC is seeking a Director, Field Operations to build and lead the operational capabilities behind the first commercial launch. This hands-on leader will translate strategy into reliable field processes, technology, governance, and execution across customer-facing teams.

The role will own day-to-day field operations infrastructure—including territory roster administration, CRM workflows, field reporting, incentive plans, and launch support—while partnering with