Senior Director, Enterprise Platform & Identity

Medallia; McLean (VA); Hybrid; USD 202,000 - 305,000; Full time

Job summary

Medallia is seeking a Senior Director to lead the Medallia Experience Cloud (MEC) & Shared Services. You will own strategy for platform administration, identity management, security, and signal collection, guiding a global team.

You will hire and develop senior product managers, align with R&D, Cloud/SRE, and GTM, and report to senior leadership. Hybrid work in Tysons area with significant cross-functional impact.

Qualifications

• 12+ years in enterprise SaaS product/engineering on platform services.
• 5+ years of direct people-management experience.
• Experience owning a complex platform domain end to end.
• Understanding of authentication and access control models.
• Ability to coordinate across global teams and time zones.

Responsibilities

• Own long-term strategy and roadmap for MEC & Shared Services.
• Build and lead a team of senior product managers.
• Own administration surfaces for scalable platform.
• Drive identity provider expansion and cross-product auth.
• Prioritize GovCloud, FedRAMP, and security commitments.
• Represent MEC to leadership, customers, and GTM.
• Oversee day-to-day management of globally distributed team.

Job description

Medallia is seeking a Senior Director to lead the Medallia Experience Cloud (MEC) & Shared Services. You will own strategy for platform administration, identity management, security, and signal collection, guiding a global team.

You will hire and develop senior product managers, align with R&D, Cloud/SRE, and GTM, and report to senior leadership. Hybrid work in Tysons area with significant cross-functional impact.