Medallia Platform Engineer & Admin

Steampunk, Inc.; McLean (VA); On-site; USD 120,000 - 160,000; Full time

Job summary

Steampunk, Inc. is seeking a Medallia Administrator & Developer to own administration, configuration, and enhancement of the Medallia platform.

You will work with stakeholders to implement feedback programs, build reporting solutions, maintain integrations, and ensure reliable CX data. You will design surveys, configure workflows and dashboards, support data collection, and troubleshoot platform issues while adhering to security and best practices.

Qualifications

• Bachelor's degree and 5+ years of relevant experience.
• Experience administering Medallia or similar customer experience platforms.
• Experience designing surveys, workflows, dashboards, and reporting.
• Experience supporting SaaS platforms and enterprise integrations.
• Strong analytical and troubleshooting skills.
• Eligible to obtain and maintain a government security clearance.

Responsibilities

• Administer, configure, and maintain the Medallia platform.
• Design, build, test, and deploy surveys and CX programs.
• Configure workflows, alerts, dashboards, and reporting.
• Develop and maintain integrations with enterprise systems.
• Support data collection, transformation, and reporting.
• Troubleshoot platform issues and provide ongoing support.
• Collaborate with stakeholders to translate requirements into solutions.
• Ensure data quality, performance, and platform security.
• Maintain documentation, procedures, and best practices.
• Monitor usage and recommend improvements.
• Research new Medallia features and adoption strategies.

Skills

Medallia admin

Dashboard reporting

Data integration

SaaS platforms

Troubleshooting

Education

Bachelor's degree

Tools

APIs

Integrations

Job description

Steampunk, Inc. is seeking a Medallia Administrator & Developer to own administration, configuration, and enhancement of the Medallia platform.

You will work with stakeholders to implement feedback programs, build reporting solutions, maintain integrations, and ensure reliable CX data. You will design surveys, configure workflows and dashboards, support data collection, and troubleshoot platform issues while adhering to security and best practices.