Senior Director, Enterprise Customer Success & Revenue

XiFin, Inc.; Dallas (TX); On-site; USD 165,000 - 217,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) with company match

Health Savings Account (HSA)

Wellness incentives

Tuition assistance

Flexible time off

Social and fun events

Job summary

XiFin, Inc. is seeking a Sr. Director, Customer Success and Revenue Cycle leader to serve as the senior strategic relationship executive for one of XiFin’s enterprise customers.

This highly visible role owns the health, value, and long-term success of the partnership across business, operational, financial, and revenue cycle outcomes. As a trusted advisor to customer and XiFin executives, this leader will shape partnership strategy, establish executive governance, mobilize cross-functional

Qualifications

• Bachelor’s degree in business, healthcare administration, finance, healthcare management, or a related field; advanced degree preferred.
• 12+ years of progressive experience in healthcare revenue cycle management, customer success, strategic account management, client services, or a related field, including significant leadership responsibility.
• Proven ability to advise, influence, and build credibility with senior executives and C-suite customer stakeholders.
• Deep knowledge of healthcare revenue cycle management, including reimbursement, billing, denials, accounts receivable, collections, and financial performance.
• Ability to interpret operational and financial data, identify enterprise implications, and convert findings into strategy and action.
• Experience leading executive business reviews, strategic planning, governance forums, and high-stakes performance discussions.
• Experience mobilizing senior leaders and cross-functional teams to deliver shared customer and business outcomes.
• Experience leading complex customer issues, risks, strategic initiatives, and executive communications through resolution.
• High proficiency with Excel, PowerPoint, CRM tools, and reporting or analytics platforms.
• Ability to travel based on customer and business needs.

Responsibilities

• Own the executive relationship and customer success strategy, building trusted partnerships with senior customer and operational leaders.
• Lead a multi-year customer success and value realization plan that aligns priorities, initiatives, risks, outcomes, and measures of success.
• Establish executive governance that keeps the customer and XiFin leadership aligned on performance, commitments, priorities, and emerging needs.
• Maintain an enterprise view of the revenue cycle and operational performance, including key financial, service, adoption, and customer health indicators.
• Use revenue cycle data and business context to identify root causes, enterprise risks, improvement opportunities, and priorities for executive action.
• Translate complex operational and financial data into clear executive insights, decisions, and recommendations.
• Lead executive business reviews and strategic planning discussions connecting performance, progress, risks, opportunities, and long-term value.
• Align XiFin leaders and cross-functional teams around a unified customer strategy, with clear ownership, decisions, timelines, and accountability.
• Direct resolution of complex, high-impact issues, engaging executive sponsors when needed to protect customer and business outcomes.
• Anticipate relationship, operational, and financial risks and coordinate action before issues escalated.
• Advance measurable customer value through process improvement, analytics, automation, technology, and expanded use of XiFin capabilities.
• Balance customer priorities, operational realities, and XiFin objectives to strengthen a sustainable, mutually valuable partnership.

Skills

Executive presence

Strategic thinking

Relationship management

Communication

Leadership

Education

Bachelor’s degree; advanced degree preferred

Tools

Excel

PowerPoint

CRM tools

Analytics platforms

Job description

XiFin, Inc. is seeking a Sr. Director, Customer Success and Revenue Cycle leader to serve as the senior strategic relationship executive for one of XiFin’s enterprise customers.

This highly visible role owns the health, value, and long-term success of the partnership across business, operational, financial, and revenue cycle outcomes. As a trusted advisor to customer and XiFin executives, this leader will shape partnership strategy, establish executive governance, mobilize cross-functional