Senior Director, Centralized RCM Ops | AI-Driven Efficiency

Automatic Data Processing, Inc.; Charleston (SC); On-site; USD 165,000 - 205,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

HSA contributions

Wellness incentives

Tuition assistance

Flexible time off

Company-paid holidays

Job summary

XiFin is seeking an experienced Sr. Director, Centralized RCM Operations to lead the performance and execution of centralized revenue cycle services supporting multiple customers.

Reporting to the VP, Head of Centralized RCM Operations, this leader will oversee Directors responsible for front-end operations, back-end operations, and payment posting, ensuring consistent service delivery, quality, productivity, financial performance, and compliance across the portfolio. The Sr.

Qualifications

• Bachelor’s degree or higher in a relevant field is required or preferred.
• 12+ years of progressive leadership experience in healthcare revenue cycle management or operations.
• Experience leading Directors or senior operational leaders across multiple teams or accounts.
• Demonstrated success in high-volume revenue cycle operations and related workflows.

Responsibilities

• Lead centralized RCM operations across multiple customers, overseeing front-end, back-end, and payment posting performance.
• Coach Directors and establish priorities, decision rights, and accountability.
• Translate strategic direction into operating plans and measurable outcomes.
• Establish standardized processes, controls, and governance across customers.
• Monitor KPIs, quality, and financial metrics to drive improvements and corrective actions.

Skills

Leadership

Cross-functional leadership

Data-driven

Process improvement

Strategic thinking

Communication

Education

Bachelor’s degree in Business, Healthcare Administration, Finance, Management

Job description

XiFin is seeking an experienced Sr. Director, Centralized RCM Operations to lead the performance and execution of centralized revenue cycle services supporting multiple customers.

Reporting to the VP, Head of Centralized RCM Operations, this leader will oversee Directors responsible for front-end operations, back-end operations, and payment posting, ensuring consistent service delivery, quality, productivity, financial performance, and compliance across the portfolio. The Sr.