Senior Director, Customer Success & Revenue Strategy

XiFin, Inc.; Charleston (SC); On-site; USD 165,000 - 217,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Health Savings Account (HSA) with公司贡献

Wellness incentives

Tuition assistance

Flexible time off

Company-paid holidays

Social and fun events

Job summary

XiFin, Inc. is seeking an accomplished Sr. Director, Customer Success and revenue cycle leader to serve as the senior strategic relationship executive for one of XiFin’s enterprise customers.

This role owns the health, value, and long-term success of the partnership across business, operational, financial, and revenue cycle outcomes. As a trusted advisor to customer and XiFin executives, this leader will shape partnership strategy, establish executive governance, mobilize cross-functional

Qualifications

• Bachelor’s degree in business, healthcare administration, finance, healthcare management, or a related field; advanced degree preferred.
• 12+ years in healthcare revenue cycle management, customer success, or related leadership roles.
• Experience leading complex strategic relationships in regulated healthcare environments.
• Proven ability to influence and build credibility with senior executives and C-suite stakeholders.
• Deep knowledge of revenue cycle management including billing, denials, AR, collections and financial performance.
• Ability to translate data into actionable strategy and executive-level recommendations.
• Experience leading executive business reviews, governance forums, and strategic planning.
• Proven ability to mobilize senior leaders and cross-functional teams toward shared outcomes.
• Excellent Excel, PowerPoint, CRM and analytics skills; willingness to travel.

Responsibilities

• Own the executive relationship and customer success strategy with senior leaders.
• Lead a multi-year customer success and value realization plan with aligned priorities and measures.
• Establish executive governance aligning XiFin and customer leadership on performance and needs.
• Maintain enterprise view of revenue cycle and operational performance with key indicators.
• Identify risks and opportunities from revenue cycle data and translate into actions.
• Translate complex data into clear executive insights, decisions, and recommendations.
• Lead executive reviews and strategic planning discussions connecting performance and value.
• Align XiFin leaders and cross-functional teams around a unified customer strategy.
• Resolve high-impact issues with executive sponsorship when needed.

Skills

Leadership experience

Healthcare revenue cycle

Executive stakeholder management

Strategic relationship management

Cross-functional leadership

Operational and financial analytics

Risk and issue management

Travel readiness

Education

Bachelor’s degree in business, healthcare administration, finance, healthcare management, or related field

Tools

Excel

PowerPoint

CRM tools

Reporting/Analytics platforms

Job description

XiFin, Inc. is seeking an accomplished Sr. Director, Customer Success and revenue cycle leader to serve as the senior strategic relationship executive for one of XiFin’s enterprise customers.

This role owns the health, value, and long-term success of the partnership across business, operational, financial, and revenue cycle outcomes. As a trusted advisor to customer and XiFin executives, this leader will shape partnership strategy, establish executive governance, mobilize cross-functional