Senior Director, Customer Success & Revenue Strategy

XiFin Pharmacy Solutions; San Diego (CA); On-site; USD 165,000 - 217,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) with company match

Health Savings Account (HSA) with 회사 매

Wellness incentives

Tuition assistance

Flexible time off and company-paid |H

Social and fun events

Job summary

XiFin is seeking a Sr. Director, Customer Success and revenue cycle leader to be the senior strategic relationship executive for one of XiFin’s enterprise customers. You will own the health, value, and long-term success of the partnership across business, operational, financial, and revenue cycle outcomes.

This role requires up to 50% domestic travel and involves shaping strategy, governance, and accountability across cross-functional teams to protect customer and business outcomes.

Qualifications

• Bachelor’s degree in business, healthcare administration, finance, healthcare management, or a related field (advanced degree preferred).
• 12+ years of progressive experience in healthcare revenue cycle management, customer success, strategic account management, client services, or a related field.
• Proven ability to advise, influence, and build credibility with senior executives and C-suite stakeholders.

Responsibilities

• Own the executive relationship and customer success strategy.
• Lead a multi-year customer success and value realization plan aligning priorities, risks, outcomes, and success measures.
• Establish executive governance aligning leadership on performance, commitments, and needs.
• Maintain an enterprise view of the revenue cycle and performance metrics.
• Translate complex data into executive insights, decisions, and recommendations.
• Lead executive business reviews and strategic planning discussions.
• Align leaders around a unified customer strategy with clear ownership and timelines.
• Direct resolution of complex, high-impact issues with executive sponsors as needed.
• Anticipate risks and coordinate actions before issues escalate.
• Advance customer value through analytics, automation, and XiFin capabilities.

Education

Bachelor’s degree in business, healthcare administration, finance, healthcare management, or a related field

Tools

Excel

PowerPoint

CRM tools

Job description

XiFin is seeking a Sr. Director, Customer Success and revenue cycle leader to be the senior strategic relationship executive for one of XiFin’s enterprise customers. You will own the health, value, and long-term success of the partnership across business, operational, financial, and revenue cycle outcomes.

This role requires up to 50% domestic travel and involves shaping strategy, governance, and accountability across cross-functional teams to protect customer and business outcomes.