Senior Director, Delivery Lead

Duck Creek Technologies; San Francisco (CA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Duck Creek Technologies, a flexible-first employer, seeks a Senior Director, Delivery Lead to oversee client projects and drive on-time delivery across multiple engagements.

The role requires 15+ years in PM/delivery for P&C software, 5+ years leading SaaS delivery, and experience managing globally distributed teams. PMP certification is a plus.

Qualifications

• Bachelor's degree required.
• PMP a plus.
• 15+ years of Project Management / Delivery Lead experience in the implementation of P&C insurance software applications.
• 5+ years of experience leading the delivery of SaaS based solutions.
• 5+ years of experience managing globally distributed delivery teams.
• 3+ years of experience in navigating meetings with C-level executives driving business and technology outcomes.
• Experience managing the performance of others.
• Track record of leading $10M+/annually in professional services revenue while meeting/exceeding margin commitments.

Responsibilities

• Overseeing and leading teams to deliver project(s) for clients.
• Responsible for meeting specific revenue targets within the Services organization.
• Oversee day-to-day project activities and deliverables, including schedules, financials, and change requests to ensure on-time delivery.
• Makes personnel and staffing decisions on behalf of the practice.
• Assumes people management responsibilities including management of direct reports and performance reviews.
• Identifies and develops trusted adviser relationships with project and program stakeholders.
• Identify and address potential issues and risks that may impact project deliverables.
• Serve as the point of escalation for project activities and for the Customer.
• Reports to Services leadership on project results, metrics, test and deployment management activities.
• Manages project scope and changes and the engagement contract and SOW.
• Delivers progress reports, proposals, requirements documentation and presentations to stakeholders.
• Contributes IP back to Delivery practice and mentors project team members.

Skills

Delivery leadership

Stakeholder management

Team mentoring

PMP

Education

Bachelor's degree

Job description

WHO WE ARE:

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home , or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.

If working in a fast-paced, rapidly evolving company that is transforming one of the world's oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join "The Flock"!

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information - LinkedIn and Twitter .

Title: Senior Director, Delivery Lead

WHAT YOU'LL DO:

• Responsible for overseeing and leading teams to deliver project(s) for clients
• Responsible for meeting specific revenue targets within the Services organization
• Oversee the day-to-day project activities and deliverables, including manages schedules, financials, and project change requests to ensure successful and on-time project delivery
• Makes personnel and staffing decisions on behalf of the practice
• Assumes people management responsibilities including, but not limited to, the management of direct reports, writing and conducting annual performance reviews, managing underperformance, and serving as a hiring manager
• Identifies and develops trusted adviser relationship with project and program stakeholders, sponsors and university stakeholders
• Identifies and addresses potential issues and risks that may impact project deliverables,
• Serves as the point of escalation for project related activities, and for the Customer.
• Reports to Services leadership on project results, metrics, test and deployment management activities
• Manages project scope and changes
• Manages the engagement contract and Statement of Work
• Sets and continually manages project and program expectations while delegating and managing deliverable with team members and stakeholders
• Develops and delivers progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, CIO and key stakeholders
• Contributes IP back to Delivery practice
• Mentors project team members
• May work across multiple complex projects simultaneously.
• Perform other related duties and activities as require

WHAT YOU'VE DONE:

• Bachelor's degree required
• Project Management Professional (PMP) a plus
• 15+ years of Project Management / Delivery Lead experience in the implementation of P&C insurance software applications
• 5+ years of experience leading the delivery of SaaS based solutions
• 5+ years of experience managing globally distributed delivery teams
• 3+ years of experience in navigating meetings with C-level executives driving business and technology outcomes
• Experience managing the performance of others
• Experience in successfully leading projects and programs to on-time, on-schedule and within budget
• Experience leading, motivating, and managing various project team sizes, including internal and external resources, while holding team accountable for performance
• Track record of leading $10M+/annually in professional services revenue while meeting/exceeding margin commitments

Specialized Knowledge, Skills, and/or Abilities:

Demonstrated experience managing a client