Sr. Services Project Manager

Duck Creek Payments; Paris (TX); Hybrid; USD 102,000 - 136,000; Full time

Job summary

Duck Creek Technologies in Paris, France, is seeking a Senior Services Project Manager to lead client projects from planning to delivery, ensuring schedules, budgets, and scope are met. You will partner with sponsors and teams to align complex initiatives with strategic goals.

The role requires eight+ years of IT/software project experience, strong leadership, and fluency in French and English. Hybrid work in Paris, with travel as needed, is available.

Qualifications

• Bachelor's degree or higher in a field with analytical emphasis.
• Eight+ years of professional experience, including at least five years leading complex IT/software implementation projects.
• High autonomy with direct accountability for delivery margin, forecasts, invoicing, escalations, and staffing decisions.
• Experience leading and motivating project teams of varying sizes and collaborating across departments.
• Fluent French and English, written and spoken.

Responsibilities

• Lead client projects and programmes to successful, on‑time delivery, managing schedules, financials, scope, deliverables, and change requests.
• Develop estimates and detailed project plans across all phases of delivery, ensuring clear expectations and accountability.
• Identify, assess, and manage project risks, issues, dependencies, and changes to protect delivery outcomes.
• Provide clear status reporting on milestones, financial performance, testing, deployment, risks and issues to sponsors and leadership.
• Coordinate across technology, operations, business, and client teams to understand interdependencies.
• Lead, mentor, and manage project team members while fostering collaboration and stakeholder relationships.

Skills

Fluent French

Fluent English

Education

Bachelor's degree or higher

Tools

Jira

Workday

Job description

WHO WE ARE

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) insurance industry. Our modern SaaS platform enables insurers to run agile, cloud-based operations and deliver better customer experiences. Duck Creek is a flexible-first company, offering employees autonomy in how they manage their work. As part of our Flying Together approach, we are thoughtfully increasing opportunities for in‑person collaboration by focusing on hiring in designated locations. This role is aligned to a specific location, and you’ll partner with your leader to participate in meaningful in‑person moments that support team connection and collaboration.

ABOUT VISTA

Duck Creek Technologies is a portfolio company of Vista Equity Partners, a global investment firm that partners with mission‑critical enterprise software and technology‑enabled businesses to drive growth and operational excellence. As part of a Vista portfolio company, you’ll work in an environment backed by deep expertise, long‑term investment, and a strong commitment to building market‑leading businesses and meaningful careers.

POSITION OVERVIEW

As our Senior Services Project Manager, you will lead client projects and programmes from planning through successful delivery, with accountability for schedules, financials, scope, risks, and change management. You will partner with project teams, clients, sponsors, and senior stakeholders to keep complex engagements aligned, transparent, and on track. This is an opportunity to combine strong delivery leadership with client engagement while helping teams successfully execute strategic technology initiatives.

WHAT YOU’LL DO

• Lead client projects and programmes to successful, on‑time delivery, managing schedules, financials, scope, deliverables, and change requests.
• Develop estimates and detailed project plans across all phases of delivery, maintaining clear expectations and accountability across internal and external project teams.
• Identify, assess, and manage project and programme risks, issues, dependencies, and changes, taking action to protect delivery outcomes.
• Provide clear status reporting on milestones, deliverables, financial performance, testing, deployment activities, risks, and issues to project teams, sponsors, leadership, CIOs, and other key stakeholders.
• Partner across technology, operations, business, and client teams to understand interdependencies and coordinate effective delivery.
• Support the development and management of Statements of Work, engagement schedules, and contractual delivery commitments.
• Lead, motivate, and mentor project team members while fostering collaboration, accountability, and effective stakeholder relationships.

WHAT YOU’VE DONE

• Bachelor's degree or higher, or foreign equivalent, preferably in a field with an analytical emphasis.
• Minimum of eight years of professional experience, including at least five years leading complex IT and/or software implementation projects and programmes, either for a software vendor or on the client side, with responsibility for delivery to schedule and within budget.
• High level of autonomy, with direct accountability for delivery margin, forecasts, invoicing, arbitration, escalations, client governance, and contribution to staffing decisions.
• Experience leading, motivating, and managing project teams of varying sizes, including internal and external resources, while maintaining accountability for performance and delivery, and comfortable being hands‑on when needed to unblock delivery, resolve issues, and support the team.
• Strong emotional intelligence and a demonstrated ability to work independently and collaboratively, building alignment and effective teams across departments and across technical and non‑technical stakeholders to unblock issues and keep project activities moving smoothly.
• Ability to identify, shape, and develop client service opportunities that respond to client needs and create value.
• Fluent French and English, written and spoken, are required.

PREFERRED

• Project Management Professional (PMP) certification is preferred.
• Knowledge of insurance software or the insurance domain is preferred, and reinsurance experience is especially valued.
• Working knowledge of Jira and Workday.

SKILLS & CAPABILITIES

• Excellent leadership, written and verbal communication, presentation, interpersonal, and stakeholder‑management skills.
• Strong organizational, analytical, and problem‑solving capabilities, with the flexibility to manage shifting priorities, demands, and timelines.
• Strong proficiency with Microsoft applications, including Word, PowerPoint, Excel, and Outlook.

CORE COMPETENCIES

Our team is built on strong core values that guide how we work and grow together. We prioritize clear and thoughtful communication, fostering open collaboration across diverse perspectives to achieve shared goals. We approach challenges with curiosity and critical thinking, seeking creative solutions while remaining adaptable in a fast‑changing environment. We take accountability for our work and outcomes, holding ourselves to high standards of integrity and professionalism. Above all, we are committed to doing the right thing—treating others with respect, embracing continuous learning, and engaging inclusively across cultures and backgrounds.

LEARN MORE

• Company Website: Transforming Insurance with Duck Creek's SaaS Solutions
• Life at Duck Creek: Life at Duck Creek - Duck Creek Benefits & Rewards: Wellbeing & Rewards - Duck Creek

LOCATION & WAYS OF WORKING

Duck Creek is a flexible‑first company, offering employees autonomy in how they manage their day‑to‑day work. As part of our Flying Together approach, we are thoughtfully increasing opportunities for in‑person collaboration by focusing on hiring in designated locations. This role is aligned to a specific location, and you are expected to reside within reasonable proximity to that location. You will partner with your leader to participate in meaningful in‑person moments that support team connection, collaboration, and business priorities. At the start of your employment, your work may be performed remotely, subject to business needs and company guidelines. As our Flying Together approach continues to evolve, you may be expected to transition to a hybrid work arrangement, including working from a designated office location on a schedule determined by your leader and organizational needs. The Company reserves the right to modify your work arrangement, including location expectations and in‑person requirements, based on business needs, organizational policy, or regulatory considerations.

• Location: Paris, France — Hybrid, aligned to the Paris office
• Travel: 10%–15%
• Work Authorization: Legally authorized to work in the country of the job location.

WHAT WE STAND FOR

Our global team values the unique perspectives each employee brings. Our success is driven by an inclusive culture where everyone can learn from one another, regardless of role or background. This collaborative approach helps us continuously improve our products, services, and systems. Duck Creek is committed to equal opportunity for all employees and applicants, with decisions based on skills, experience, and achievements—without regard to any protected status. We strive to lead by example in inclusion, diversity, and equity, creating an environment where employees can be their authentic selves. Our values guide us: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead. To learn more: Life at Duck Creek - Duck Creek AI STATEMENT To ensure an equitable and consistent process, candidates are expected to complete all interviews based on their own knowledge and experience. The use of AI tools during interviews is not permitted.

PRIVACY NOTICE

By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data – Refer Privacy Notice.

NOTICE

Duck Creek Technologies does not accept agency resumes. #LI-LL Duck Creek is a leading provider of comprehensive P&C insurance software and services for insurers of all sizes worldwide. Employing progressive technology, our solutions enable insurers to optimize outcomes and enhance engagement through advanced digital and data capabilities and integrated functionality that can be delivered via the cloud or on premise..