IT Manager - Duck Creek

RLI Insurance Company; Peoria (IL); On-site; USD 110,000 - 165,000; Full time

Job summary

RLI Insurance Company seeks an experienced IT leader to guide delivery, modernization, and ongoing support of business-critical technology solutions, including Duck Creek Billing and Policy platforms and related integrations.

You will partner with business and IT leaders to translate priorities into technology outcomes, manage cross-functional teams, and ensure alignment with architecture and strategy while coaching teams for high performance and continuous improvement.

Qualifications

• Bachelor's degree in Information Technology or Business or related field.
• 3+ years of related experience leading teams or delivering projects, or equivalent education/experience.

Responsibilities

• Manages relationships with managers, stakeholders, and IT customers.
• Oversees delivery of technology solutions and project execution.
• Leads Agile delivery and coordinates across enterprise systems.

Skills

Leadership

Project management

Agile methodologies

Stakeholder management

Communication

Cloud migration

Data analysis

Education

Bachelor's degree in IT or related field

Tools

Duck Creek Billing

Duck Creek Policy

Job description

About Us

We're not like other insurance companies. From our specialty products to our business model, our culture to our results - we're different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn't just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results.

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar - a testament to our culture and validation of our reputation as an excellent underwriting company.

Position Purpose

Under general management, leads IT professionals responsible for the delivery, modernization, and ongoing support of business-critical technology solutions, including Duck Creek Billing and/or Policy platforms, payment solutions, and integrations with enterprise systems and applications. Provides leadership and oversight for large-scale technology initiatives, including platform modernization, cloud transformation, system integration, and related technology delivery, while ensuring high-quality, high-value outcomes for the business.

Partners closely with business and IT leaders to translate business priorities into technology solutions, manage delivery across cross-functional and Agile teams, and align work with enterprise architecture, technology strategy, and organizational goals. Develops and coaches IT professionals, builds strong teams, and ensures the organization has the skills and capabilities needed to support both current operations and future transformation.

Principal Duties & Responsibilities

• Manages relationships with other managers, business stakeholders, IT customers, vendors, and technology partners.
• Contributes to and implements business area plans, integrating activities with Business and IT strategy and direction.
• Ensures adherence to company and IT enterprise standards, goals, processes, and policies.
• Communicates and reinforces corporate-wide and IT-specific strategies.
• Provides reports of status, work progress, and project delivery.
• Initiates action to assure delivery of various aspects of projects, process improvement, or work efforts.
• Leverages data, both quantitative and qualitative, to understand obstacles to delivering business value and takes action to address issues.
• Assess team strengths and weaknesses to influence and motivate effective teamwork.
• Evaluates team and individual work output/results and provides direct, timely feedback to ensure timeliness and quality.
• Develops, coaches, and motivates IT professionals to improve performance and develop new skills.
• Leads Developers, Business Analysts, Testers, and other technology professionals in the implementation and support of approved technology solutions.
• Responsible for all phases of the solution lifecycle - requirements, design, implementation, testing, post-implementation support, and ongoing maintenance.
• Provides design recommendations based on architecture, technology strategy, and IT organizational direction.
• Ensures User Acceptance Testing and user training are executed as needed.
• Leads teams using Agile delivery practices, including effective planning, prioritization, Agile ceremonies, and continuous improvement.
• Coordinates delivery across enterprise systems and applications, including integrations and dependencies with payment and other third-party solutions.
• Supports vendor and partner relationships, including coordination of delivery commitments, contracts, performance, and dependencies, as applicable.

Education & Experience

• Typically requires a bachelor's degree in an Information Technology or Business discipline or a related field.
• 3+ years of related experience leading/managing teams or project delivery OR an equivalent level of education and experience.

Knowledge, Skills, & Competencies

• Proven leadership and management skills with the ability to direct and oversee the work of others.
• Proven ability to plan, oversee, track, and report on projects and technology delivery.
• Experience using quantitative and qualitative analytical skills to solve problems.
• Strong interpersonal and negotiation skills with the ability to influence others.
• Strong verbal and written communication skills.
• Ability to quickly learn new business functionality and technologies and stay current with industry trends.
• Experience developing IT talent through coaching and mentoring.
• Experience managing Agile teams, with a strong understanding of Agile ceremonies, delivery practices, and continuous improvement principles.
• Experience leading cloud migration and modernization