Delivery Manager- USA

Aggne; Tampa (FL); On-site; USD 120,000 - 150,000; Full time

Job summary

Aggne in Tampa, FL is seeking a Senior Delivery Manager to oversee complex IT engagements for P&C clients. You will lead cross-functional teams, manage risks, and ensure on-time delivery while maintaining strong client relationships.

Your responsibilities include coordinating with onshore and offshore resources, driving continuous process improvements, and working with Duck Creek and other vendors to align scope, schedule and budget with client goals.

Qualifications

• 10–15 years of experience in IT, with at least 5 years in any COTs solution implementation or account management roles.
• In-depth knowledge of Duck Creek Policy, Billing, and Claims modules.
• Familiarity with any P&C system architecture, integration, and configuration best practices.
• Strong understanding of P&C insurance industry processes and workflows.
• Proven experience in managing large, complex accounts and engagements.
• Excellent communication, negotiation and presentation skills.
• Strong analytical and problem-solving abilities.
• Proficiency in project management tools and methodologies.

Responsibilities

• Relationship Management: Establish and maintain strong relationships with customers, stakeholders, and project teams, ensuring effective communication and alignment.
• Customer Development: Work closely with customer leadership to develop customers long term strategy and identify additional opportunities for Aggne
• Coordination and Facilitation: Define, schedule and facilitate customer meetings and interaction
• Client Satisfaction: Ensure that client expectations are met and exceeded in terms of project delivery and client communication
• Continuous Improvement: Identify opportunities for process improvement and optimization, promoting best practices and lessons learned across projects
• Reporting and Analysis: Provide regular reporting and analysis of project performance to leadership and stakeholders
• Collaboration: Collaborate with both onshore and offshore resources to ensure effective delivery of the project
• Manage Project Risks, Issues and Dependencies: Work with stakeholders to ensure that risks are managed, dependencies are being met and issues are resolved
• Monitoring: The Senior Delivery Manager should be monitoring and managing production support and issues and ensuring that they are being resolved in a timely fashion
• Governance: Ensure that project management base principles are met, and Agile processes are being followed Vendor Management: Work with Duck Creek and/or other vendors to ensure coordination and escalation of issues and dependencies
• Project Planning: Develop and implement project plans, including scope, schedule, budget, and resource allocation, in alignment with organizational goals and client requirements
• Proposals: Work with the sales team to create proposals and SOWs for the customer.

Skills

IT experience 10–15y

Duck Creek modules

P&C system architecture

P&C insurance processes

Managing large accounts

Communication skills

Analytical skills

Project management tools

Job description

Qualifications

• 10–15 years of experience in IT, with at least 5 years in any COTs solution implementation or account management roles.
• In-depth knowledge of Duck Creek Policy, Billing, and Claims modules.
• Familiarity with any P&C system architecture, integration, and configuration best practices.
• Strong understanding of P&C insurance industry processes and workflows.
• Proven experience in managing large, complex accounts and engagements.
• Excellent communication, negotiation and presentation skills.
• Strong analytical and problem-solving abilities.
• Proficiency in project management tools and methodologies.

Responsibilities

• Relationship Management: Establish and maintain strong relationships with customers, stakeholders, and project teams, ensuring effective communication and alignment.
• Customer Development: Work closely with customer leadership to develop customers long term strategy and identify additional opportunities for Aggne
• Coordination and Facilitation: Define, schedule and facilitate customer meetings and interaction
• Client Satisfaction: Ensure that client expectations are met and exceeded in terms of project delivery and client communication
• Continuous Improvement: Identify opportunities for process improvement and optimization, promoting best practices and lessons learned across projects
• Reporting and Analysis: Provide regular reporting and analysis of project performance to leadership and stakeholders
• Collaboration: Collaborate with both onshore and offshore resources to ensure effective delivery of the project
• Manage Project Risks, Issues and Dependencies: Work with stakeholders to ensure that risks are managed, dependencies are being met and issues are resolved
• Monitoring: The Senior Delivery Manager should be monitoring and managing production support and issues and ensuring that they are being resolved in a timely fashion
• Governance: Ensure that project management base principles are met, and Agile processes are being followed Vendor Management: Work with Duck Creek and/or other vendors to ensure coordination and escalation of issues and dependencies
• Project Planning: Develop and implement project plans, including scope, schedule, budget, and resource allocation, in alignment with organizational goals and client requirements
• Proposals: Work with the sales team to create proposals and SOWs for the customer.