Senior Director, Delivery Lead

Duck Creek Payments; San Francisco (CA); Hybrid; USD 212,000 - 303,000; Full time

Benefits offered by this job

Flexible work environment

Medical, dental, vision, life, and-dis

401(k) retirement plan with match

FSA/HSA options

Paid holidays, vacation, and volunteer

Employee Assistance Program

Job summary

Duck Creek Technologies is seeking a Senior Director, Delivery Lead to oversee multi-project delivery, drive schedules and budgets, and manage executive stakeholders across P&C SaaS implementations.

You will lead globally distributed teams, mentor staff, and ensure on-time, on-budget delivery while achieving revenue targets for the Services organization. This role requires strong leadership and client-facing communication in a fast-paced, flexible-first environment.

Qualifications

• Bachelor’s degree required.
• PMP certification a plus.
• 15+ years of Project Management / Delivery Lead experience in P&C insurance software implementations.
• 5+ years of delivering SaaS-based solutions.
• 5+ years of managing globally distributed delivery teams.
• 3+ years of meetings with C-level executives driving business outcomes.
• Experience leading projects and programs to on-time, on-budget delivery.
• Track record of leading $10M+ in professional services revenue.

Responsibilities

• Oversee and lead multiple complex projects for clients.
• Manage schedules, financials, and change requests to ensure on-time delivery.
• Identify and address risks impacting deliverables and serve as escalation point.
• Mentor project team members and develop trusted adviser relationships.
• Report project results and metrics to Services leadership.
• Manage engagement contracts and statements of work.
• Set expectations and delegate deliverables across teams.
• Develop proposals, requirements docs, and presentations for stakeholders.

Skills

PM/Delivery leadership

SaaS delivery

Global delivery teams

Executive stakeholder meetings

Project management

Leadership & mentoring

Financial management

Client relationships

PMP certification

Communication skills

Travel planning

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.

WHO WE ARE: Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.

Title: Senior Director, Delivery Lead

WHAT YOU’LL DO:

• Oversee and lead teams to deliver large project(s) for clients, and manage schedules, financials, and project change requests to ensure successful and on-time project delivery.
• Identify and address potential issues and risks that may impact project deliverables and serve as the point of escalation for project-related activities and for the Customer.
• May be expected to work across multiple complex projects simultaneously.
• Responsible for overseeing and leading teams to deliver project(s) for clients.
• Responsible for meeting specific revenue targets within the Services organization.
• Oversee the day-to-day project activities and deliverables, including managing schedules, financials, and project change requests to ensure successful and on-time project delivery.
• Make personnel and staffing decisions on behalf of the practice.
• Assume people-management responsibilities including, but not limited to, the management of direct reports, writing and conducting annual performance reviews, managing underperformance, and serving as a hiring manager.
• Identify and develop trusted adviser relationships with project and program stakeholders, sponsors, and university stakeholders.
• Report to Services leadership on project results, metrics, test, and deployment management activities.
• Manage project scope and changes.
• Manage the engagement contract and Statement of Work.
• Set and continually manage project and program expectations while delegating and managing deliverables with team members and stakeholders.
• Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, CIO and key stakeholders.
• Contribute IP back to Delivery practice.
• Mentor project team members.
• Perform other related duties and activities as required.

WHAT YOU’VE DONE:

• Bachelor’s degree required.
• Project Management Professional (PMP) a plus.
• 15+ years of Project Management / Delivery Lead experience in the implementation of P&C insurance software applications.
• 5+ years of experience leading the delivery of SaaS-based solutions.
• 5+ years of experience managing globally distributed delivery teams.
• 3+ years of experience navigating meetings with C-level executives driving business and technology outcomes.
• Experience managing the performance of others.
• Experience in successfully leading projects and programs to on-time, on-schedule and within budget.
• Experience leading, motivating, and managing various project team sizes, including internal and external resources, while holding team accountable for performance.
• Track record of leading $10M+ annually in professional services revenue while meeting/exceeding margin commitments.
• Specialized Knowledge, Skills, and/ or Abilities: Demonstrated experience managing a client.
• Demonstrated experience working both independently and in a team-oriented, collaborative environment.
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills.
• Superior skills in Microsoft applications including Word, PowerPoint, Excel, and Outlook.
• Exceptional organizational skills.
• Team-building skills with technical and non-technical staff.
• Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Travel: 25-50%.

Work Authorization: Legally authorized to work in the country of the job location.

WHAT WE STAND FOR:

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead. To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.

Benefits Package:

• Flexible work environment
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with match (6% employer match up to $12,000 annually)
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Paid holidays, vacation, and volunteer time
• Employee Assistance Program (EAP)

Benefits eligibility and offerings may vary based on role and location.

Compensation and Benefits Overview:

Actual compensation for this role is determined based on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, where permitted by law. For reference, the expected salary range for this position is generally positioned as follows based on candidate location: 211,800-302,500: Candidates living in the Boston, New York City-Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas 202,100-288,800: Candidates living in Chicago, Dallas-Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont 192,500-275,000: Candidates living in Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin 173,300-247,500: For all other U.S. locations. This position is also eligible for annual bonus compensation, subject to plan terms and individual eligibility. Final compensation will be determined based on the factors outlined above and in accordance with applicable law.

Duck Creek Technologies believes in the safe, ethical, and responsible use of artificial intelligence. We may use AI-assisted tools to support parts of the recruitment process, such as reviewing applications, identifying relevant skills, and organizing candidate information. AI tools are used to assist—not replace—human judgment. All AI-assisted outputs are reviewed by a Duck Creek team member, and final hiring decisions are always made by people. Candidates should be comfortable working in environments where AI is used responsibly to enhance business processes.

The application window for this position will remain open until the role is filled or a sufficient number of qualified candidates have been identified.

Duck Creek is a leading provider of comprehensive P&C insurance software and services for insurers of all sizes worldwide. Employing progressive technology, our solutions enable insurers to optimize outcomes and enhance engagement through advanced digital and data capabilities and integrated functionality that can be delivered via the cloud or on premise.