Senior Director, Customer Zero: Digital Workplace & AI

ITSMF; Palo Alto (CA); On-site; USD 191,000 - 306,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Flexible paid time off

Job summary

HP is seeking a Senior Director to define and execute the global digital workplace strategy. You will drive employee experience, productivity, and AI adoption, acting as the internal Customer Zero to validate HP solutions before scaling to customers.

You will partner with product, engineering, IT, security, and services teams to ensure measurable business value, while shaping roadmaps and governance for enterprise deployments.

Qualifications

• 15+ years in enterprise digital workplace or related fields.
• Experience influencing roadmap and product requirements.
• Proven ability to lead global, cross-functional programs.

Responsibilities

• Define and execute HP's global digital workplace strategy.
• Lead deployment, adoption, and operationalization of HP products and AI solutions.
• Translate needs into product requirements and strategic recommendations.
• Establish governance, metrics, and operating models for scalable deployment.
• Partner with product, engineering, IT, security, HR, and services teams.
• Develop customer-facing case studies and executive briefings.

Skills

Product strategy

Roadmap development

Executive communication

Enterprise deployment

Cross-functional leadership

AI adoption

DX/DEX programs

Stakeholder management

Product analytics

Security/compliance

Education

Bachelor's degree in CS/Engineering/IS

MBA or advanced degree

Job description

HP is seeking a Senior Director to define and execute the global digital workplace strategy. You will drive employee experience, productivity, and AI adoption, acting as the internal Customer Zero to validate HP solutions before scaling to customers.

You will partner with product, engineering, IT, security, and services teams to ensure measurable business value, while shaping roadmaps and governance for enterprise deployments.