Senior Director, HP on HP Customer Zero

HP; Palo Alto (CA); In loco; USD 240.000 - 340.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave

Paid holidays

Descrizione del lavoro

HP is seeking a Senior Director to define and execute its global digital workplace strategy, driving enterprise adoption of HP products and AI solutions across functions. This leadership role bridges IT, product, engineering, and HR to ensure employee experience and business outcomes align with HP's roadmap.

The position requires extensive experience in enterprise digital workplace leadership, a deep understanding of IT operating models, and a track record of delivering measurable outcomes at

Competenze

• 15+ years of leadership experience in enterprise digital workplace or related disciplines.
• Strong understanding of enterprise IT operating models, security, compliance, and service delivery.
• Experience leading global, cross‑functional initiatives involving tech, operations, product teams, and customer‑facing orgs.
• Proven success at senior leadership levels and influencing executive stakeholders.
• Experience managing large-scale enterprise end-user tech deployments and transformational programs.
• Ability to connect business strategy, customer needs, product innovation, and operational execution.
• History of leading organizational change and delivering measurable business outcomes.
• Experience working with product organizations to influence roadmap, requirements, and market readiness.

Mansioni

• Define and execute the strategy for HP's global digital workplace.
• Partner with HP business units to evaluate new products, influence roadmaps, identify enterprise requirements, and provide structured feedback.
• Lead enterprise deployment, adoption, and operationalization of HP products, software, AI solutions, services, and workplace technologies.
• Translate employee needs, operational requirements, and technology challenges into product requirements, business cases, and strategic recommendations.
• Establish measurable business outcomes for deploying HP solutions including employee experience improvements, operational efficiency gains, productivity enhancements, and technology adoption.
• Drive enterprise workplace innovation programs focused on edge AI, PCs & endpoint hardware, and collaboration platforms.
• Lead executive governance and prioritization processes for technology innovation and deployments.
• Build strong partnerships across product management, engineering, IT, security, operations, HR, workplace services, and customer-facing organizations.
• Establish governance, metrics, and operating models for scalable, secure deployment of technology globally.
• Represent HP as a thought leader in digital workplace strategy and employee experience.

Conoscenze

Leadership experience

Enterprise IT

Cross-functional collaboration

Product strategy

AI adoption

Enterprise software

Security & compliance

Change management

Formazione

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field

Descrizione del lavoro

Senior Director, HP on HP Customer Zero Description - Relocation assistance is available (Job Location: Palo Alto, CA)

Position Summary

The Senior Director Customer Zero is responsible for defining and executing HP's strategy for digital workplace innovation, employee productivity, including enterprise adoption of HP products, solutions, and services. Acting as HP's internal “Customer Zero,” this leader ensures HP's technologies are successfully deployed, operated, measured, and refined within HP before being scaled to customers. The role serves as the bridge between enterprise IT operations, product management, engineering, and customer engagement, ensuring that employee needs, business outcomes, and product innovation are aligned. This leader drives enterprise‑scale initiatives that improve employee experience, increase productivity, accelerate adoption of AI and emerging technologies, influence HP product roadmaps, and create compelling customer proof points that support revenue growth and market differentiation. The position partners extensively with product leaders, engineering teams, services organizations, sales, and executive leadership to ensure HP solutions deliver measurable value for both employees and customers.

Key Responsibilities

• Define and execute the strategy for HP's global digital workplace.
• Partner with HP business units to evaluate new products, influence roadmaps, identify enterprise requirements, and provide structured feedback based on real-world use.
• Lead enterprise deployment, adoption, and operationalization of HP products, software, AI solutions, services, and workplace technologies.
• Translate employee needs, operational requirements, and technology challenges into product requirements, business cases, and strategic recommendations.
• Establish measurable business outcomes for deploying HP solutions including employee experience improvements, operational efficiency gains, productivity enhancements, and technology adoption.
• Drive enterprise workplace innovation programs focused on improving employee experience utilizing edge AI, PCs & endpoint hardware, digital workplace technologies, collaboration platforms, print services, and HP managed services.
• Lead executive governance and prioritization processes for technology innovation, enterprise deployments, and Customer Zero initiatives.
• Build strong partnerships across product management, engineering, IT, security, operations, HR, workplace services, and customer‑facing organizations.
• Establish governance, metrics, and operating models that ensure scalable, secure, and sustainable deployment of technology solutions globally.
• Represent HP externally as a thought leader in digital workplace strategy, employee experience highlighting use of HP solutions.
• Develop customer‑facing case studies, demonstrations, executive briefings, reference architectures, and best practices based on HP's internal use of its own solutions.

Required Experience

• 15+ years of leadership experience in enterprise digital workplace - product management, software platforms, workplace services, or related disciplines.
• Strong understanding of enterprise IT operating models, technology architecture, security, compliance, and service delivery.
• Significant experience leading global, cross‑functional initiatives involving technology, operations, product teams, and customer‑facing organizations.
• Proven success operating at senior leadership levels and influencing executive stakeholders.
• Experience managing large‑scale enterprise end user technology deployments and transformational programs.
• Demonstrated ability to connect business strategy, customer needs, product innovation, and operational execution.
• History of leading organizational change and delivering measurable business outcomes.
• Experience working directly with product organizations to influence roadmap, requirements, and market readiness.

Product Management Competencies

• Commercial PCs, workstations, peripherals
• Office Print and Managed Print Services
• Collaboration and conferencing solutions
• Endpoint management and DEX platforms
• Enterprise software, AI applications, analytics, and managed services
• Digital workplace and employee experience technologies
• Portfolio strategy and roadmap development
• Product lifecycle management from concept through retirement
• Business case development and value realization
• Product requirements, prioritization, and governance
• Go‑to‑market alignment and commercialization
• KPI development and product performance measurement
• Enterprise‑scale deployment and operational readiness

Digital Workplace & Enterprise IT Expertise

• End‑user computing and endpoint management
• Digital employee experience (DEX)
• Enterprise AI adoption and governance
• Workplace collaboration technologies
• IT service management and operational excellence
• Security, privacy, compliance, and enterprise architecture
• Device lifecycle management and workplace services
• Enterprise software deployment and integration
• Hybrid work and workforce productivity solutions
• Data‑driven experience measurement and continuous improvement

Education Required

Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.

Preferred

• Preferred MBA, MS, or other advanced degree.
• Relevant certifications in product management, program management, IT service management, AI, cloud, or enterprise architecture.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending accountLife insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave (US benefits overview)

Job

• Job - Data & Information Technology
• Schedule - Full time
• Shift - No shift premium (United States of America)
• Travel - 25%
• Relocation - Yes

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”.

Company Culture

You want to reshape the way the world works. So do we. You’re looking for more than just a job; you’re looking to make a difference. That means creating something new. Something that matters. Something that changes how the world works for the better. A career at HP can help you build the tomorrow you want. Let’s grow together.

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