Senior Director, Customer Zero: Workplace Innovation

HP; Palo Alto (CA); On-site; USD 240,000 - 340,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave

Paid holidays

Job summary

HP is seeking a Senior Director to define and execute its global digital workplace strategy, driving enterprise adoption of HP products and AI solutions across functions. This leadership role bridges IT, product, engineering, and HR to ensure employee experience and business outcomes align with HP's roadmap.

The position requires extensive experience in enterprise digital workplace leadership, a deep understanding of IT operating models, and a track record of delivering measurable outcomes at

Qualifications

• 15+ years of leadership experience in enterprise digital workplace or related disciplines.
• Strong understanding of enterprise IT operating models, security, compliance, and service delivery.
• Experience leading global, cross‑functional initiatives involving tech, operations, product teams, and customer‑facing orgs.
• Proven success at senior leadership levels and influencing executive stakeholders.
• Experience managing large-scale enterprise end-user tech deployments and transformational programs.
• Ability to connect business strategy, customer needs, product innovation, and operational execution.
• History of leading organizational change and delivering measurable business outcomes.
• Experience working with product organizations to influence roadmap, requirements, and market readiness.

Responsibilities

• Define and execute the strategy for HP's global digital workplace.
• Partner with HP business units to evaluate new products, influence roadmaps, identify enterprise requirements, and provide structured feedback.
• Lead enterprise deployment, adoption, and operationalization of HP products, software, AI solutions, services, and workplace technologies.
• Translate employee needs, operational requirements, and technology challenges into product requirements, business cases, and strategic recommendations.
• Establish measurable business outcomes for deploying HP solutions including employee experience improvements, operational efficiency gains, productivity enhancements, and technology adoption.
• Drive enterprise workplace innovation programs focused on edge AI, PCs & endpoint hardware, and collaboration platforms.
• Lead executive governance and prioritization processes for technology innovation and deployments.
• Build strong partnerships across product management, engineering, IT, security, operations, HR, workplace services, and customer-facing organizations.
• Establish governance, metrics, and operating models for scalable, secure deployment of technology globally.
• Represent HP as a thought leader in digital workplace strategy and employee experience.

Skills

Leadership experience

Enterprise IT

Cross-functional collaboration

Product strategy

AI adoption

Enterprise software

Security & compliance

Change management

Education

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field

Job description

HP is seeking a Senior Director to define and execute its global digital workplace strategy, driving enterprise adoption of HP products and AI solutions across functions. This leadership role bridges IT, product, engineering, and HR to ensure employee experience and business outcomes align with HP's roadmap.

The position requires extensive experience in enterprise digital workplace leadership, a deep understanding of IT operating models, and a track record of delivering measurable outcomes at