Senior Director, Customer Experience Strategy

JPMorganChase; Plano (TX); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorganChase is seeking an Executive Director for Customer and Client Experience Strategy in Plano, Texas. In this role, you'll lead a team of program managers and analysts to improve customer and client journeys through innovative strategies and measurable outcomes.

The ideal candidate will have extensive experience in customer experience strategy, the ability to coach high-performing teams, and a strong analytical background. You'll work cross-functionally to elevate service standards and optimize client satisfaction.

Qualifications

• 10+ years of leadership in consumer and/or commercial businesses.
• Proven ability to build and retain high-performing teams.
• Exceptional communicator tailored for all audience levels.

Responsibilities

• Lead and develop a high-performing team.
• Define and improve end-to-end customer and client experiences.
• Analyze feedback and operational data to guide prioritization.

Skills

Leadership in consumer/commercial businesses

Customer experience strategy

Analytical skills

Communication skills

Agile mindset

Problem-solving skills

Multiple workstreams management

AI data synthesis

Education

BS/BA

Job description

JPMorganChase is seeking an Executive Director for Customer and Client Experience Strategy in Plano, Texas. In this role, you'll lead a team of program managers and analysts to improve customer and client journeys through innovative strategies and measurable outcomes.

The ideal candidate will have extensive experience in customer experience strategy, the ability to coach high-performing teams, and a strong analytical background. You'll work cross-functionally to elevate service standards and optimize client satisfaction.