Executive Director, Customer Experience Strategy

JPMorgan Chase; Plano (TX); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorgan Chase is seeking an Executive Director for Customer and Client Experience Strategy in Plano, Texas. This role involves leading a team responsible for enhancing customer experiences across various journeys including acquisition, onboarding, and servicing.

Your leadership will focus on building a vision for customer engagement, analyzing feedback, and defining measurable improvements. The ideal candidate will have over 10 years of experience in consumer and commercial businesses and demonstrate exceptional communication and analytical skills.

Qualifications

• 10+ years of leadership in consumer and/or commercial businesses.
• Proven ability to build and retain high-performing teams.
• Experience leveraging AI in data analysis.

Responsibilities

• Lead a team of program managers and analysts.
• Define and deliver customer experiences across key journeys.
• Build business cases for funding experience improvements.

Skills

Leadership in consumer and commercial businesses

Customer experience strategy

Strong analytical skills

Exceptional communication

Agile mindset

Education

BS/BA

Job description

JPMorgan Chase is seeking an Executive Director for Customer and Client Experience Strategy in Plano, Texas. This role involves leading a team responsible for enhancing customer experiences across various journeys including acquisition, onboarding, and servicing.

Your leadership will focus on building a vision for customer engagement, analyzing feedback, and defining measurable improvements. The ideal candidate will have over 10 years of experience in consumer and commercial businesses and demonstrate exceptional communication and analytical skills.