Senior Director, Customer Delivery & Team Growth

International Executive Service Corps; Chicago (IL); On-site; USD 170,000 - 190,000; Full time

Benefits offered by this job

PTO & holidays

Wellness program

Professional development

Career advancement

National brand

Job summary

Empire Today is seeking an Area Senior Director to join our Customer Delivery Team. The Area Senior Director will be responsible for service delivery to our customers, leading and developing our team of associates and contractors, and delivering our financial commitments.

This role offers growth opportunities, a strong leadership platform, and engagement with a nationwide brand that emphasizes customer solutions and operational excellence.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Demonstrated ability to build, develop, and lead a team.
• Strong business-to-consumer service orientation and experience.
• 5+ years’ multi-functional management experience (incl. operations, service, admin, etc.) with a combination of service, distribution, and/or warehouse operations.
• 3+ years’ experience with regional/multi-facility responsibility and experience managing site managers as a third level or greater manager, or equivalent combination of education and experience.
• Demonstrated ability to deliver operational, service level, and financial targets over a multi-year period.
• Experience in consumer-facing operations, mobile or route-based operations in a home improvement, home maintenance, or home services industry preferred.
• Experience with both employee and contractor workforces preferred.
• Experience with significant budget accountability and facilities oversight preferred.
• Proven track record in leadership, prioritization, and follow up in a fast-paced, rapidly changing environment.

Responsibilities

• Lead market teams in all aspects of daily business execution.
• Build a strong sales team in each market that is focused on customer solutions and delivering results.
• Serve as a subject-matter expert in all sales and Empire Operating System processes.
• Ensure markets operate in compliance with our business processes while also driving performance improvements.
• Ensure full engagement with all team development programs, such as training, performance management, and safety.
• Drive a robust sales and installer development program with a focus on recruiting, onboarding, retention, and more.
• Monitor all functions within all markets.
• Make recommendations/decisions around balancing needs vs. business capability and development.
• Ensure adequate communication and support with Market Support.

Skills

Team leadership

Customer service orientation

Strategic planning

Budget accountability

Multi-market management

Education

Bachelor's degree or equivalent

Job description

Empire Today is seeking an Area Senior Director to join our Customer Delivery Team. The Area Senior Director will be responsible for service delivery to our customers, leading and developing our team of associates and contractors, and delivering our financial commitments.

This role offers growth opportunities, a strong leadership platform, and engagement with a nationwide brand that emphasizes customer solutions and operational excellence.