Director of Strategy & Operations

International Executive Service Corps; Northlake (IL); On-site; USD 165,000 - 195,000; Full time

Benefits offered by this job

Paid time off and holiday pay.

Wellness program.

Professional development & career adv.

Lots of perks.

Job summary

Empire Today is seeking a Director of Strategy & Operations to act as the de facto Chief of Staff to the Chief Growth and Marketing Officer. You will drive strategy, prioritization, alignment, and planning across Growth and Marketing initiatives, and work with stakeholders to move the business forward.

This hybrid role requires leading cross-functional strategic planning across Growth, Marketing, and Customer Experience, guiding investments in people, process, and technology, and partnering with

Qualifications

• 2–5 years of relevant professional experience in strategy/management consulting.
• 4–7 years of experience in strategic planning at growth, CX and tech intersections.
• 3–5 years driving highly visible cross-functional projects.
• Intellectually curious, thoughtful, good listener.
• Critical thinking with varied solution sets for multidimensional problems.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Strong interpersonal skills; ability to lead through influence.
• Resourceful, motivated self-starter.
• Advanced command of MS Office for business case models and executive memos.

Responsibilities

• Drive the cross-functional strategic planning process across Growth, Marketing, and Customer Experience.
• Define goals, set priorities, and determine investments in resources and tech.
• Lead cross-functional project management for growth and marketing initiatives.
• Prepare materials for the Executive Team or Board on growth, brand, and CX strategy.
• Operate with high flexibility; influence and execute leadership's vision in-market.
• Support Empire's Strategy and Business Development with new growth opportunities.
• Perform other related duties as required.

Skills

Strategy consulting

Cross-functional planning

Project management

Analytical thinking

MS Office proficiency

Communication skills

Influence & collaboration

Self-starter

Tools

MS Office

Job description

This Director of Strategy & Operations will serve as the de facto Chief of Staff to Empire’s Chief Growth and Marketing Officer, driving strategy, prioritization, alignment, and planning across all key Growth and Marketing initiatives. This leader will work with stakeholders across the Chief Growth and Marketing Officer organization to develop and implement plans that move the business forward. The role is not only critical to delivering the best possible experience for Empire’s customers, but also instrumental in helping the company continually achieve high levels of efficiency, growth, innovation, and employee engagement.

We offer:

• Paid time off and holiday pay.
• Wellness program.
• Professional development & career advancement opportunities.
• Lots of perks.

Compensation

$165K- $195K annually plus bonus

Responsibilities

• Drive the cross-functional strategic planning process across Growth, Marketing, and Customer Experience, including defining goals and metrics, setting priorities, and determining the right investments in resources and technology.
• Work with leaders across the Growth and Marketing organization to drive performance across the customer journey, from first impression through booked appointment to completed installation, including diagnosing performance, prioritizing actions, keeping the team focused on the right things, and tracking progress and results.
• Lead project management of cross-functional teams in support of growth and marketing initiative development, execution, and ongoing evaluation.
• Partner with the Chief Growth and Marketing Officer in the preparation of materials for the Executive Team or Board of Directors on growth, brand, and customer experience strategy and performance.
• Operate with high flexibility: a strong independent worker who can also exert influence, work on the front line of strategic opportunities, and execute against leadership’s vision in-market.
• Serve as a resource to Empire’s broader Strategy and Business Development efforts, evaluating new areas for investment from a growth, brand, and customer experience perspective.
• Perform other related duties as required.

Qualifications

• 2–5 years of relevant professional experience in strategy/management consulting.
• 4–7 years of experience in strategic planning at the intersection of growth, customer experience, and technology, including a strong element of project management.
• At least 3-5 years of experience working on and driving highly visible, highly impactful cross-functional projects.
• Must be intellectually curious, inquisitive, thoughtful, and a good listener.
• Must demonstrate critical thinking skills with an ability to creatively develop varied solution sets to multidimensional problems.
• Strong organizational skills and ability to multi-task several complex projects with the flexibility to be proactive in a fast-paced, ever-changing environment.
• Strong interpersonal skills with an ability to lead through influence as well as collaborate across functional areas.
• Resourceful and motivated self-starter.
• Analytical & Word Processing Skills:Must demonstrate advanced command of MS Office applications (Excel, PowerPoint, Word) at the level of business case model building and preparing written memos and presentations for an executive-level audience.
• Presentation & Communication Skills: Must be able to (i) communicate (both written and oral) in a clear, concise, articulate fashion and (ii) when presenting work, demonstrate clear, concise articulation of proposed actions, illustrating opportunity, alternatives, considerations, recommendations, and associated economics.
• This is a hybrid role, which requires regular presence in the office. If not located in the Chicagoland area, regular travel will be required.

Why Empire Today?

We empower our employees to strive for their unique goals.Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.

We take care of our people.We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.

We have an unmatched company culture. We’ve won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.

We’re one of the nation’s most recognizable brands.You’ll enjoy the stability that comes with a national company and a sense of pride when you’re a part of our team.