Area Senior Director, Customer Delivery

Empire Today; Chicago (IL); On-site; USD 170,000 - 190,000; Full time

Benefits offered by this job

Health benefits

Paid time off and holiday pay

Wellness program

Professional development & career adv.

Lots of perks

Job summary

Empire Today in Chicago is seeking an Area Senior Director to lead our Customer Delivery Team and drive service delivery to customers. You will develop teams of associates and contractors, deliver our financial commitments, and advance training, safety, and performance programs.

You will build a strong sales force across markets, ensure compliance with processes, and foster continuous improvement while guiding cross-functional collaboration and growth opportunities.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Proven ability to build, develop, and lead a team.
• Strong business-to-consumer service orientation and experience.
• 5+ years’ multi-functional management experience (incl. operations, service, admin, etc.) with a combination of service, distribution, and/or warehouse operations.
• 3+ years’ experience with regional/multi-facility responsibility and experience managing site managers as a third level or greater manager, or equivalent combination of education and experience.
• Demonstrated ability to deliver operational, service level, and financial targets over a multi-year period.
• Experience in consumer-facing operations, mobile or route-based operations in a home improvement, home maintenance, or home services industry preferred.
• Experience with both employee and contractor workforces preferred.
• Experience with significant budget accountability and facilities oversight preferred.
• Proven track record in leadership, prioritization, and follow up in a fast-paced, rapidly changing environment.

Responsibilities

• Lead market teams in all aspects of daily business execution.
• Build a strong sales team in each market that is focused on customer solutions and delivering results.
• Serve as a subject-matter expert in all sales and Empire Operating System processes.
• Ensure markets operate in compliance with our business processes while also driving performance improvements.
• Ensure full engagement with all team development programs, such as training, performance management, and safety.
• Drive a robust sales and installer development program with a focus on recruiting, onboarding, retention, and more.
• Monitor all functions within all markets.
• Make recommendations/decisions around balancing needs vs. business capability and development.
• Ensure adequate communication and support with Market Support.

Skills

Leadership

Team building

Budget accountability

Multi-functional mgmt

Customer service orientation

Education

Bachelor’s degree or equivalent

Job description

Ready to grow your career? Empire Today is seeking an Area Senior Director to join our exciting, highly skilled Customer Delivery Team. The Area Senior Director will be responsible for service delivery to our customers, leading and developing our team of associates and contractors, and delivering our financial commitments.

We offer

• Health benefits.
• Paid time off and holiday pay.
• Wellness program.
• Professional development & career advancement opportunities.
• Lots of perks.

Compensation Information

$170,000 - $190,000 annually plus bonus

Responsibilities

• Lead market teams in all aspects of daily business execution.
• Build a strong sales team in each market that is focused on customer solutions and delivering results.
• Serve as a subject-matter expert in all sales and Empire Operating System processes.
• Ensure markets operate in compliance with our business processes while also driving performance improvements.
• Ensure full engagement with all team development programs, such as training, performance management, and safety.
• Drive a robust sales and installer development program with a focus on recruiting, onboarding, retention, and more.
• Monitor all functions within all markets.
• Make recommendations/decisions around balancing needs vs. business capability and development.
• Ensure adequate communication and support with Market Support.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Demonstrated ability to build, develop, and lead a team.
• Strong business-to-consumer service orientation and experience.
• 5+ years’ multi-functional management experience (incl. operations, service, admin, etc.) with a combination of service, distribution, and/or warehouse operations.
• 3+ years’ experience with regional/multi-facility responsibility and experience managing site managers as a third level or greater manager, or equivalent combination of education and experience.
• Demonstrated ability to deliver operational, service level, and financial targets over a multi-year period.
• Experience in consumer-facing operations, mobile or route-based operations in a home improvement, home maintenance, or home services industry preferred.
• Experience with both employee and contractor workforces preferred.
• Experience with significant budget accountability and facilities oversight preferred.
• Proven track record in leadership, prioritization, and follow up in a fast-paced, rapidly changing environment.

We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.

We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.

We have an unmatched company culture. We’ve won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.

We’re one of the nation’s most recognizable brands. You’ll enjoy the stability that comes with a national company and a sense of pride when you’re a part of our team.