Senior Director, Crisis Services — Remote Hybrid Leader

Crisis Connections; Seattle (WA); Hybrid; USD 165,000 - 185,000; Full time

Benefits offered by this job

Benefits

Job summary

Crisis Connections in Seattle, WA, seeks a Senior Director of Crisis Services to provide strategic leadership for Washington State's critical behavioral health programs, including 988 and the Regional Crisis Line. You will shape crisis intervention delivery, support life-saving work at scale, and strengthen the state's crisis response system.

Working with the VP of Clinical Care and leaders, you will guide clinical excellence, operational performance, workforce strategy, and program innovation

Qualifications

• Master's degree in Psychology, Counseling, Social Work, or related field.
• Independent clinical licensure (LMHC, LMFT, LICSW, or equivalent) or eligible for WA licensure.
• Seven or more years of progressive leadership experience in behavioral health crisis services.
• Five or more years of management experience, including leadership of managers and program leaders.
• Significant experience leading complex, high-volume, 24/7 behavioral health crisis contact center operations.
• Demonstrated expertise with 988 Suicide & Crisis Lifeline services and crisis system operations.

Responsibilities

• Provide strategic and operational leadership for 988, the Regional Crisis Line, and other crisis contact center services.
• Lead and develop program leaders while fostering a culture of accountability, collaboration, and continuous improvement.
• Ensure high-quality, evidence-based, culturally responsive crisis intervention services across phone, chat, and text platforms.
• Use data and performance metrics to drive service excellence, improve outcomes, and meet contractual goals.
• Partner with funders, healthcare organizations, government agencies, and community stakeholders to strengthen the crisis response system.
• Guide program growth, innovation, change initiatives, and workforce planning in a complex and evolving behavioral health environment.

Skills

Leadership

Crisis services

Strategic leadership

Data-driven

Stakeholder management

Education

Master's degree in Psychology, Counseling, Social Work, or related field

Job description

Crisis Connections in Seattle, WA, seeks a Senior Director of Crisis Services to provide strategic leadership for Washington State's critical behavioral health programs, including 988 and the Regional Crisis Line. You will shape crisis intervention delivery, support life-saving work at scale, and strengthen the state's crisis response system.

Working with the VP of Clinical Care and leaders, you will guide clinical excellence, operational performance, workforce strategy, and program innovation