Senior Director, Commercial Lines Operations

Insurance Office of America; Santa Paula (CA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salaries

Company-paid health insurance

401K with employer match

Professional growth and career growth

Job summary

Insurance Office of America is seeking a Director, Commercial Lines to lead national Commercial P&C operations, standardize workflows, and guide M&A integration initiatives. The role emphasizes driving operational excellence, scalability, and exceptional client service in a remote-capable setting.

The ideal candidate will have 5–7+ years of leadership in a large insurance brokerage, an active P&C license, and CPCU/CIC designation preferred, with a proven record of improving efficiency and

Qualifications

• Active Property & Casualty license required.
• CPCU and/or CIC designation strongly preferred.
• 5–7+ years of commercial lines operational leadership in a large brokerage or agency.
• Strong expertise in commercial P&C agency operations, workflows, servicing models, and process optimization.
• Experience with workflow standardization, operational excellence, and continuous improvement initiatives.
• Experience with mergers, acquisitions, and operational integration initiatives.

Responsibilities

• Partner with leadership to develop and execute initiatives that strengthen Commercial Lines operations.
• Identify operational challenges and implement scalable solutions that improve efficiency and client outcomes.
• Establish and promote standardized Commercial Lines workflows, procedures, and best practices.
• Lead process improvement initiatives to increase productivity and reduce variation.
• Analyze staffing models and workload distribution to support growth and capacity planning.
• Support M&A integration through operational assessments and workflow alignment.

Education

Property & Casualty License

CPCU designation

CIC designation

Tools

EPIC

Job description

Insurance Office of America is seeking a Director, Commercial Lines to lead national Commercial P&C operations, standardize workflows, and guide M&A integration initiatives. The role emphasizes driving operational excellence, scalability, and exceptional client service in a remote-capable setting.

The ideal candidate will have 5–7+ years of leadership in a large insurance brokerage, an active P&C license, and CPCU/CIC designation preferred, with a proven record of improving efficiency and