Senior Director, Commercial Lines Operations

Insurance Office of America; New Hampshire; On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays/vacations/sick time

Professional growth opportunities

Competitive salaries and bonus

Job summary

Insurance Office of America seeks a Director, Commercial Lines to lead national operations, focusing on standardization, efficiency, and growth in Commercial P&C. This role partners with divisional leadership to optimize workflows, staffing, and service delivery while supporting M&A integration and strategic initiatives.

The ideal candidate has 5–7+ years in commercial lines leadership, an active P&C license, and CPCU/CIC designation.

Qualifications

• Active Property & Casualty license required.
• Excellent communication and stakeholder management skills.
• Strong analytical, strategic thinking and problem-solving abilities.

Responsibilities

• Develop and execute Commercial Lines strategy with leadership.
• Identify operational challenges and implement scalable solutions.
• Standardize workflows and best practices across the organization.
• Lead process improvements to boost productivity and client outcomes.
• Support M&A integration and cross-functional initiatives.

Skills

Leadership/people management

Communication

Change leadership

Analytical thinking

Education

CPCU/CIC designation (or equivalent)

Tools

EPIC system

Job description

Insurance Office of America seeks a Director, Commercial Lines to lead national operations, focusing on standardization, efficiency, and growth in Commercial P&C. This role partners with divisional leadership to optimize workflows, staffing, and service delivery while supporting M&A integration and strategic initiatives.

The ideal candidate has 5–7+ years in commercial lines leadership, an active P&C license, and CPCU/CIC designation.