Senior Director, Client Success

Revecore; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Remote-friendly environment

Job summary

Revecore, a trusted partner to over 1,300 hospitals, is seeking a Senior Director, Client Success to lead high-profile client relationships and recovery strategies. You will work with executive sponsors, oversee performance, and guide at-risk engagements toward renewed partnership and growth.

In this role, you will mentor Directors and Client Success Managers, coordinate with Operations, and drive value through strategic reporting and expansion opportunities, ensuring long-term client retention.

Qualifications

• 8+ years of healthcare revenue cycle experience.
• Experience managing large and complex client relationships.
• Strong financial and operational analysis skills.
• Executive-level communication skills.

Responsibilities

• Manage a portfolio of strategic and complex clients.
• Serve as executive relationship owner for key client stakeholders.
• Provide regular updates to executive sponsors and escalate as needed.
• Lead development and execution of action plans for at-risk clients.
• Coordinate recovery strategies with Operations and leadership.
• Track client health indicators within CSP or Salesforce.
• Demonstrate Revecore value through strategic reporting.
• Identify service expansion opportunities.
• Mentor Directors and Client Success Managers.
• Support long-term client retention through proactive partnership management.

Skills

Healthcare revenue cycle experience

Executive-level communication

Financial analysis

Operational analysis

Job description

At Revecore, our work helps hospitals recover the revenue they've earned so they can continue serving patients and communities. Trusted by more than 1,300 hospitals across 48 states, we combine specialized expertise with proprietary technology to solve problems others can't. Just as importantly, we've built a workplace where people support one another, embrace innovation, and are trusted to do their best work.

As Revecore’s Senior Director, Client Success, you will:

Manage Revecore’s most strategic and complex client relationships, ensuring strong partnerships, overseeing client performance, and leading recovery strategies for at‑risk engagements. This role works closely with assigned executive sponsors, keeping them informed of client performance, risks, and opportunities and engaging them when executive involvement is needed.

The Role:

• Manage a portfolio of strategic and complex clients
• Serve as executive relationship owner for key client stakeholders
• Provide regular updates to assigned executive sponsors and engage them when strategic support or escalation is needed
• Lead development and execution of action plans for at‑risk clients
• Coordinate recovery strategies with Operations and leadership
• Track client health indicators within CSP or Salesforce
• Demonstrate Revecore value through strategic reporting
• Identify service expansion opportunities
• Mentor Directors and Client Success Managers
• Support long‑term client retention through proactive partnership management

You’ll be successful if you have:

• Minimum 8 years of healthcare revenue cycle experience
• Experience managing large and complex client relationships
• Strong financial and operational analysis skills
• Executive‑level communication skills

Work at Home Requirements:

• A quiet, distraction‑free environment to work from in your home.
• A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required.
• The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.

Must reside in the United States within one of the states listed below:

Alabama, Arkansas, Connecticut, Florida, Georgia, Iowa, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota (CST Time Zone), Tennessee, Texas (CST Time Zone), Vermont, Virginia, Wisconsin, and West Virginia.

Revecore is an affirmative action/Equal Opportunity Employer committed to providing equal employment opportunities for all applicants and employees. We make employment decisions without regard to any characteristic protected by applicable law and encourage individuals of all backgrounds to apply.

Employment is contingent upon eligibility to work in the United States, verification of employment history, and successful completion of a background check.