VP, Client Engagement

Revecore; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

Revecore is seeking a VP, Client Engagement to drive revenue retention and expand services within a portfolio of hospital clients across the United States. You will be the voice of the client, guiding cross-functional teams to deliver optimized revenue cycle solutions and ensure client satisfaction and top industry rankings (KLAS) and high NPS.

The role emphasizes building trusted advisor relationships, negotiating lines of business, and leading executive reviews while collaborating with Product

Qualifications

• 7+ years of experience in Revenue Cycle Management sales or business development.
• Proven success expanding Revenue Cycle Management services within existing hospital or health system clients.
• Bachelor’s degree in business or relevant field of study.
• Strong written and verbal communication skills with attention to detail.
• Willingness to travel to meet with clients, internal leaders, partners, and attend events.

Responsibilities

• Establish relationships with assigned clients to become a trusted advisor on Revenue Cycle trends and opportunities for clients to maximize earned reimbursements.
• Retain existing revenue, identify cross-sell opportunities, and increase scope of installed products/services.
• Collaborate with cross-functional teams including Product Development, Client Success, Legal, Implementations, and Operations.
• Lead quarterly business/executive reviews to understand client expectations and optimize outcomes for client and Revecore.
• Develop upsell strategies by understanding client roadblocks, competition, budgets, and adoption pathways across all service lines.

Skills

Revenue Cycle Management

Large hospital systems sales

Cross-functional collaboration

Negotiation

Travel readiness

Client relationship management

Education

Bachelor's degree in business or relevant field

Job description

At Revecore, our work helps hospitals recover the revenue they've earned so they can continue serving patients and communities. Trusted by more than 1,300 hospitals across 48 states, we combine specialized expertise with proprietary technology to solve problems others can't. Just as importantly, we've built a workplace where people support one another, embrace innovation, and are trusted to do their best work.

Territory: Texas, mountain and pacific time zones.

As Revecore’s VP, Client Engagement, you will:

Understand the business and underlying KPIs of assigned active clients (territory), retain existing revenue/business, identify opportunities for expansion through cross-sell and up-sell, and negotiate and close new lines of business while maintaining client satisfaction and top industry rankings (KLAS) and high NPS. Continuously move the Revecore business forward by being the voice of the client with cross functional teams including, but not limited to, Product Development, Client Success, Legal, Implementations, and Operations. Responsible for annual revenue retention goals and carry an annual cross-sell/up-sell quota. Leverage existing revenue cycle expertise to gain the trust of their assigned clients to execute against the aforementioned goals. Establish quarterly business/executive reviews to ensure deep understanding of client expectations, concerns, and/or needs while continuously prioritizing to ensure optimized results for both the health of the client and the Revecore business.

The Role:

• Establish relationships with assigned clients to become a trusted advisor on Revenue Cycle trends and opportunities for clients to maximize earned reimbursements

• Ensure that all assigned client’s needs are understood, communicated, and addressed

• Building strong client relationships to retain existing business, cross-sell additional products/services, and increase scope of installed products/services

• Advise clients of ongoing healthcare trends, vendor consolidation and updates, health system M&A activity, and other applicable revenue cycle news – Trusted Advisor and Thought Leadership

• Collecting and analyzing data pertinent to industry behaviors to ensure the organization’s and the assigned clients’ current and future needs

• Develop client specific upsell strategies unique to each by understanding the current actual and/or perceived roadblocks, competitor intelligence (differentiators, benefits, offerings, contract renewal time frames, etc.), client budget timelines, and pathway to service line adoption across all Revecore service lines

• Develop a deep knowledge of current service lines utilized and work to remove any unnecessary active service line scope exceptions from the standard Revecore offering(s)

You’ll be successful if you have:

• 7+ years of experience in Revenue Cycle Management sales or business development, with a focus on large hospital systems

• Proven success expanding Revenue Cycle Management services within existing hospital or health system clients

• Bachelor’s degree in business or relevant field of study

• Motivated self-starter who thrives on working in complex and challenging environments of a rapidly evolving and growing business

• Understanding of how to drive business success through partnership

• Strong written and verbal communication skills with an innate attention to detail

• Excel at cross-group collaboration with experience gaining consensus and driving deliverables with individuals inside and outside the organization

• Willingness to travel to meet with clients, internal leaders, partners, and attend events

Work at Home Requirements:

• A quiet, distraction-free environment to work from in your home.

• A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required.

• The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.

Must reside in the United States within one of the states listed below:

Alabama, Arkansas, Delaware, Florida, Georgia, Illinois, Iowa, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota (CST Time Zone), Tennessee, Texas (CST Time Zone), Vermont, Virginia, Wisconsin, and West Virginia

Revecore is an affirmative Action/Equal Opportunity Employer committed to providing equal employment opportunities for all applicants and employees. We make employment decisions without regard to any characteristic protected by applicable law and encourage individuals of all backgrounds to apply.

Employment is contingent upon eligibility to work in the United States, verification of employment history, and successful completion of a background check.