Patient Contact Specialist

Revecore; United States; Remote; USD 17,000 - 24,000; Full time

Job summary

Revecore is seeking a remote Accounts Specialist to support hospital client accounts by updating patient records, coordinating with hospitals, and facilitating timely resolutions between claims representatives and providers.

Extensive training, provided equipment, and a quiet home office setup are part of the role. You must reside in the United States and have a strong eye for detail and excellent communication skills.

Qualifications

• Must have strong communication skills and a high level of professionalism.
• Excellent customer service mindset for external and internal customers.
• Ability to learn internal applications and hospital database systems.
• Detail-oriented with the ability to prioritize and manage workload.

Responsibilities

• Updates patient accounts with information from hospitals and follows up with stakeholders.
• Accesses client systems to obtain information and prevents aging of requests.
• Performs special projects or tasks as assigned by the team.
• Supports IT in resolving access issues.

Skills

Communication

Customer service

Independence

Attention to detail

Prioritization

Self-motivation

Excel

Word

Education

High school diploma or equivalent

Eagerness to learn new technologies

Strong computer navigation skills

Tools

Excel

Word

Hospital databases

Job description

At Revecore, our work helps hospitals recover the revenue they've earned so they can continue serving patients and communities. Trusted by more than 1,300 hospitals across 48 states, we combine specialized expertise with proprietary technology to solve problems others can't. Just as importantly, we've built a workplace where people support one another, embrace innovation, and are trusted to do their best work.

Pay $15hr + Quarterly incentive

Purpose

Provides a high level of service to meet company commitments and objectives to facilitate timely resolution of client accounts for assigned clients, while acting as a liaison between our claims representatives and our providers.

Essential Duties and Responsibilities

• Updates patient accounts with information received from hospitals and follow-up with Contact Specialist.
• Accesses client connections/computer system to obtain information required to update accounts. Monitors requests to ensure they do not age beyond day.
• Performs special projects or tasks as assigned.
• Assist IT in resolving access issues.

Job Knowledge, Skills and Abilities Required

• Ability to communicate effectively and professionally both verbally and in writing.
• Demonstrated skill in providing a high level of customer service to external customers (clients) and internal customers (company departments).
• Demonstrated ability to work independently and follow-through on assignments with minimal direction.
• Knowledge of or ability to learn client and Operations processes and how they interact.
• Ability to produce accurate work while maintaining attention to detail.
• Skilled in organizing and setting priorities according to situational demands.
• Ability to work effectively under minimal supervision.
• Must have working knowledge of Excel and Word. Ability to gain proficiency in working with varied hospital databases.
• Must have a high level of attention to detail and be skilled in organizing and prioritizing work.

Education and Experience Qualifications

• High school diploma or equivalent required.
• Eagerness to learn new technologies and develop proficiency in internal applications
• Strong computer navigation skills and experience using multiple software programs simultaneously to complete work.

How we'll set you up for success:

• Extensive multi-week training with ongoing support from teammates following training.
• Access to a robust knowledgebase for continued reference in your role.
• Visibility to your individual performance metrics enables you to set goals.
• Computers and necessary work equipment are provided
• Involved management who leans in to support your productivity metrics.

Work at Home Requirements:

• A quiet, distraction-free environment to work from in your home.
• A secure internet connection is required.
• Home internet with speeds >20 Mbps for downloads and >10 Mbps for uploads.
• The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.

Location: Remote

Must reside in the United States within one of the states listed below:

Alabama, Arkansas, Delaware, Florida, Georgia, Illinois, Iowa, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota (CST Time Zone), Tennessee, Texas (CST Time Zone), Vermont, Virginia, Wisconsin, and West Virginia

#LI-DNI

Revecore is an Affimative Action/Equal Opportunity Employer committed to providing equal employment opportunities for all applicants and employees. We make employment decisions without regard to any characteristic protected by applicable law and encourage individuals of all backgrounds to apply.

Employment is contingent upon eligibility to work in the United States, verification of employment history, and successful completion of a background check.