Senior Director, Client Services — Ad Tech Growth (Hybrid)

Verve; New York (NY); Hybrid; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Hybrid work environment (NYC office)

Free lunch for onsite team members in

401(k) match and generous PTO

Job summary

Verve is seeking an Associate Director, Client Services to lead a team of Client Solutions Managers. You will drive client strategy, manage campaigns, and partner with Sales, Production, and Product to ensure exceptional performance and growth across a diverse client base.

The role requires 5+ years in digital media or programmatic advertising, with 2+ years of people management, familiarity with DSPs and analytics platforms, and strong communication skills in a fast-paced environment.

Qualifications

• 5+ years of experience in digital media, ad tech, or programmatic advertising, including 2+ years of experience managing direct reports.
• Familiarity with DSPs (The Trade Desk, Xandr, Meta) and analytics platforms (Google Analytics, IAS, DoubleClick).
• Skilled in Excel, PowerPoint, and Google Suite; SQL knowledge is a plus.
• Experience with CRM tools, such as Salesforce, to manage client accounts effectively.
• Highly organized, detail-oriented, and able to juggle multiple accounts and deadlines.
• Excellent written and verbal communication skills, with the ability to handle client interactions with professionalism and ease, manage programs effectively, and deliver clear performance updates.
• Strong collaboration skills, partnering seamlessly with Campaign Managers, Ad Operations, and Sales.
• Naturally curious, with a desire to understand advertising technology and continually improve client outcomes.

Responsibilities

• Lead, develop, and manage a team of Client Solutions Managers through structured coaching, performance management, and the establishment of clear standards of excellence.
• Oversee the health and performance of the team’s book of business, including proactively identifying risks and growth opportunities across accounts, and ensuring effective pacing and delivery in partnership with Campaign Management leads.
• Act as the primary escalation point for complex client issues, providing solution-oriented leadership to ensure timely and effective resolution.
• Establish and maintain strong partnerships between Client Solutions and Sales, ensuring each team remains informed and aligned throughout the full campaign lifecycle.
• Collaborate cross-functionally with teams such as Sales Strategy, Production, and Product to drive operational excellence, ensure seamless campaign execution, and advocate for team priorities.
• Develop and implement scalable processes that enhance consistency, efficiency, and quality across all stages of the campaign lifecycle, including pre-launch, in-flight, and post-campaign wrap.
• Serve as a driver of change; synthesize team insights and client trends into actionable recommendations for senior leadership; and proactively develop and introduce new innovations, processes, and strategic enhancements for the team.

Skills

Digital media

Programmatic advertising

Team leadership

Customer relationship management

Excel

PowerPoint

Google Suite

SQL

Salesforce

Tools

The Trade Desk

Xandr

Meta

Job description

Verve is seeking an Associate Director, Client Services to lead a team of Client Solutions Managers. You will drive client strategy, manage campaigns, and partner with Sales, Production, and Product to ensure exceptional performance and growth across a diverse client base.

The role requires 5+ years in digital media or programmatic advertising, with 2+ years of people management, familiarity with DSPs and analytics platforms, and strong communication skills in a fast-paced environment.