Associate Director, Client Services — Lead Campaign Growth

Socket.dev; New York (NY); Hybrid; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) match

Generous PTO

Hybrid work environment (NYC office)

Free lunch for onsite team members in 

Volunteer Opportunities

Professional development

Job summary

Verve is seeking an Associate Director, Client Services to lead a team of Client Solutions Managers and serve as the primary contact for brand, agency, and publisher accounts in the New York area.

You will ensure campaigns run smoothly, drive satisfaction and revenue growth, and collaborate with Sales, Campaign Management, Production, and Product to optimize performance. This role offers a hybrid NYC office environment and strong growth opportunities.

Qualifications

• 5+ years of experience in digital media, ad tech, or programmatic advertising.
• 2+ years of experience managing direct reports.
• Familiarity with DSPs (The Trade Desk, Xandr, Meta) and analytics platforms (Google Analytics, IAS, DoubleClick).
• Skilled in Excel, PowerPoint, and Google Suite; SQL knowledge is a plus.
• Experience with CRM tools, such as Salesforce, to manage client accounts effectively.
• Highly organized, detail-oriented, and able to juggle multiple accounts and deadlines.
• Excellent written and verbal communication skills, with the ability to handle client interactions with professionalism and ease, manage programs effectively, and deliver clear performance updates.
• Strong collaboration skills, partnering seamlessly with Campaign Managers, Ad Operations, and Sales.
• Naturally curious, with a desire to understand advertising technology and continually improve client outcomes.

Responsibilities

• Lead, develop, and manage a team of Client Solutions Managers through coaching, performance management, and clear standards of excellence.
• Oversee health and performance of the team’s book of business, identify risks and growth opportunities, and ensure effective pacing with Campaign Management.
• Act as the primary escalation point for complex client issues, providing solution-oriented leadership.
• Establish and maintain strong partnerships between Client Solutions and Sales, ensuring alignment throughout the campaign lifecycle.
• Collaborate cross-functionally with Sales Strategy, Production, and Product to drive operational excellence and deliver seamless campaigns.
• Develop and implement scalable processes to enhance consistency, efficiency, and quality across all stages of the campaign lifecycle.
• Drive change by synthesizing team insights and client trends into actionable recommendations for senior leadership and proposing innovations.

Skills

Digital media

Ad tech

Programmatic advertising

People management

Excel

Verbal and written communication

Time management

CRM experience

Tools

The Trade Desk

Xandr

Meta

Google Analytics

IAS

DoubleClick

Salesforce

SQL

Job description

Verve is seeking an Associate Director, Client Services to lead a team of Client Solutions Managers and serve as the primary contact for brand, agency, and publisher accounts in the New York area.

You will ensure campaigns run smoothly, drive satisfaction and revenue growth, and collaborate with Sales, Campaign Management, Production, and Product to optimize performance. This role offers a hybrid NYC office environment and strong growth opportunities.