Associate Director, Client Services

Socket.dev; New York (NY); Hybrid; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) match

Generous PTO

Hybrid work environment (NYC office)

Free lunch for onsite team members in 

Volunteer Opportunities

Professional development

Job summary

Verve is seeking an Associate Director, Client Services to lead a team of Client Solutions Managers and serve as the primary contact for brand, agency, and publisher accounts in the New York area.

You will ensure campaigns run smoothly, drive satisfaction and revenue growth, and collaborate with Sales, Campaign Management, Production, and Product to optimize performance. This role offers a hybrid NYC office environment and strong growth opportunities.

Qualifications

• 5+ years of experience in digital media, ad tech, or programmatic advertising.
• 2+ years of experience managing direct reports.
• Familiarity with DSPs (The Trade Desk, Xandr, Meta) and analytics platforms (Google Analytics, IAS, DoubleClick).
• Skilled in Excel, PowerPoint, and Google Suite; SQL knowledge is a plus.
• Experience with CRM tools, such as Salesforce, to manage client accounts effectively.
• Highly organized, detail-oriented, and able to juggle multiple accounts and deadlines.
• Excellent written and verbal communication skills, with the ability to handle client interactions with professionalism and ease, manage programs effectively, and deliver clear performance updates.
• Strong collaboration skills, partnering seamlessly with Campaign Managers, Ad Operations, and Sales.
• Naturally curious, with a desire to understand advertising technology and continually improve client outcomes.

Responsibilities

• Lead, develop, and manage a team of Client Solutions Managers through coaching, performance management, and clear standards of excellence.
• Oversee health and performance of the team’s book of business, identify risks and growth opportunities, and ensure effective pacing with Campaign Management.
• Act as the primary escalation point for complex client issues, providing solution-oriented leadership.
• Establish and maintain strong partnerships between Client Solutions and Sales, ensuring alignment throughout the campaign lifecycle.
• Collaborate cross-functionally with Sales Strategy, Production, and Product to drive operational excellence and deliver seamless campaigns.
• Develop and implement scalable processes to enhance consistency, efficiency, and quality across all stages of the campaign lifecycle.
• Drive change by synthesizing team insights and client trends into actionable recommendations for senior leadership and proposing innovations.

Skills

Digital media

Ad tech

Programmatic advertising

People management

Excel

Verbal and written communication

Time management

CRM experience

Tools

The Trade Desk

Xandr

Meta

Google Analytics

IAS

DoubleClick

Salesforce

SQL

Job description

Who We Are

Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Learn more at verve.com.

Verve For Advertisers is a technology company that empowers brands and agencies to connect moments of discovery and drive measurable outcomes across screens.

As part of Verve, we've unified the company's demand-side offering, bringing together the largest on-site search intent dataset outside of walled gardens, direct SDK integrations with top apps, alongside data partnerships with 3M+ websites and LLMs. Our technology captures both what consumers do and why they do it, delivering high-fidelity audiences, insights, and activation across premium omnichannel inventory.

We’re seeking an Associate Director, Client Services with a strong understanding of digital media and programmatic advertising to lead a team of Client Solutions Managers and to serve as the primary client contact for key brand, agency, and publisher accounts. You’ll ensure ad campaigns run seamlessly while driving satisfaction, retention, and growth. This is a great opportunity for someone who excels at building relationships, translating client goals into campaign strategy, and driving revenue growth through exceptional communication and collaboration.

Responsibilities include

• Lead, develop, and manage a team of Client Solutions Managers through structured coaching, performance management, and the establishment of clear standards of excellence.
• Oversee the health and performance of the team’s book of business, including proactively identifying risks and growth opportunities across accounts, and ensuring effective pacing and delivery in partnership with Campaign Management leads.
• Act as the primary escalation point for complex client issues, providing solution-oriented leadership to ensure timely and effective resolution.
• Establish and maintain strong partnerships between Client Solutions and Sales, ensuring each team remains informed and aligned throughout the full campaign lifecycle.
• Collaborate cross-functionally with teams such as Sales Strategy, Production, and Product to drive operational excellence, ensure seamless campaign execution, and advocate for team priorities.
• Develop and implement scalable processes that enhance consistency, efficiency, and quality across all stages of the campaign lifecycle, including pre-launch, in-flight, and post-campaign wrap.
• Serve as a driver of change; synthesize team insights and client trends into actionable recommendations for senior leadership; and proactively develop and introduce new innovations, processes, and strategic enhancements for the team.

Here are a few indicators that you're the right person

• 5+ years of experience in digital media, ad tech, or programmatic advertising, including 2+ years of experience managing direct reports.
• Familiarity with DSPs (The Trade Desk, Xandr, Meta) and analytics platforms (Google Analytics, IAS, DoubleClick).
• Skilled in Excel, PowerPoint, and Google Suite; SQL knowledge is a plus.
• Experience with CRM tools, such as Salesforce, to manage client accounts effectively.
• Highly organized, detail-oriented, and able to juggle multiple accounts and deadlines.
• Excellent written and verbal communication skills, with the ability to handle client interactions with professionalism and ease, manage programs effectively, and deliver clear performance updates.
• Strong collaboration skills, partnering seamlessly with Campaign Managers, Ad Operations, and Sales.
• Naturally curious, with a desire to understand advertising technology and continually improve client outcomes.

Some company benefits include

• Competitive salary & favorable commission package (SALES ONLY)
• Health, dental, and vision insurance, plus mental health resources
• 401(k) match and generous PTO
• Hybrid work environment (NYC office)
• Free lunch for onsite team members in NYC
• Volunteer Opportunities
• Opportunities for professional development in a high-growth ad tech company

Greater NY-area Residents: We currently have a hybrid remote work policy. All Verve For Advertisers employees living within a 90-minute (one way) commute of our NYC office are expected to be in the office three days per week.

We’re open to allowing the right person to learn our industry on the job. We welcome diversity and non-traditional paths into all of our roles. We believe in hiring the right person as opposed to the right combination of keywords.

Communications regarding your application will only come from @jungroup.com or @verve.com email addresses.

Salary Range

$115,000 — $125,000 USD

Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Verve processes your personal information and how you can exercise your rights. If you are located in the EU or UK visit our privacy policy to understand how Verve processes your personal information and how you can exercise your rights.