Senior Director, Claims Analytics & Insights

AXIS (AXIS Capital); New York (NY); On-site; USD 175,000 - 200,000; Full time

Job summary

AXIS Capital is seeking a seasoned Head of Insights & Analytics – Claims in New York. You will lead analytics, AI initiatives, and data products to improve claims outcomes, efficiency and customer service.

You will partner with Claims, Reserving, Actuarial and Finance teams to translate priorities into actionable analytics, deliver measurable business value, and drive governance and adoption of AI capabilities across the function.

Qualifications

• Strong understanding of insurance claims processes, operational performance measures and claims data.
• Strong stakeholder management and communication skills.
• Ability to balance strategic thinking with practical execution.
• Knowledge of modern analytics, business intelligence and AI technologies.
• Ability to operate effectively within a complex, matrix organisation.
• At least 3 years’ experience in claims analytics within specialty insurance or reinsurance.

Responsibilities

• Act as the primary Data & Analytics partner for Claims leadership.
• Translate business needs into a prioritised portfolio of insights, analytics and AI initiatives.
• Own the delivery of Claims-focused reporting, dashboards, analytics solutions and AI-enabled capabilities.
• Drive the evolution of Claims MI from operational reporting towards predictive and prescriptive insights.
• Champion self-service analytics and scalable data products that enable Claims teams to access trusted information when needed.
• Work closely with Reserving leadership to ensure alignment between Claims and Reserving analytics priorities.
• Identify opportunities to leverage AI, advanced analytics, automation and innovative technologies across the Claims function.
• Promote responsible, controlled and value-focused adoption of AI capabilities within Claims.
• Define measures of success and track the value delivered by solutions.
• Build trusted relationships with senior Claims leaders and business stakeholders.
• Lead and develop a team aligned to the Claims value stream.

Skills

Claims analytics

Stakeholder management

Strategic thinking

Analytics/AI technologies

Matrix organisation

Education

Advanced degree in Data Science/Statistics/Analytics/CS

Job description

AXIS Capital is seeking a seasoned Head of Insights & Analytics – Claims in New York. You will lead analytics, AI initiatives, and data products to improve claims outcomes, efficiency and customer service.

You will partner with Claims, Reserving, Actuarial and Finance teams to translate priorities into actionable analytics, deliver measurable business value, and drive governance and adoption of AI capabilities across the function.