Senior Director, Care Campus Leadership

SmartRecruiters, Inc.; Los Angeles (CA); Hybrid; USD 140,000 - 150,000; Full time

Benefits offered by this job

Excellent Benefits package

Job summary

St. Joseph Center in Los Angeles oversees the Care Campus with responsibility for program leadership, safety, and service quality. The Senior Director coordinates operations, program managers, and site leaders to ensure seamless, participant-centered care across multiple sites.

This senior role requires deep knowledge of homelessness services, trauma-informed care, and Housing First. It emphasizes cross-functional collaboration, performance oversight, and strong community partnerships within a

Qualifications

• Bachelor's degree in social work, psychology, public administration, human services, nonprofit management, healthcare administration, or a related field required; master's degree preferred.
• At least five years of progressively responsible leadership experience in homeless services, behavioral health, social services, healthcare, supportive housing, or a related field.
• At least three years of management experience overseeing managers, supervisors, multidisciplinary teams, or complex programs.
• Experience leading a high-volume, complex, multi-service environment strongly preferred.
• Experience working with individuals experiencing homelessness and people with complex behavioral health, substance-use, medical, housing, and social-service needs strongly preferred.
• Experience managing publicly funded programs and working with government agencies, funders, and community partners preferred.
• Strong knowledge of homelessness services, trauma-informed care, harm reduction, Housing First, crisis intervention, and person-centered services.
• Demonstrated ability to integrate programmatic and operational functions, lead other leaders, establish accountability, and make sound decisions in complex or rapidly changing circumstances.
• Strong relationship-building, strategic decision-making, communication, conflict-resolution, problem-solving, and performance-management skills.

Responsibilities

• Provide overall leadership, direction, and accountability for the Care Campus and establish a culture centered on participant dignity, safety, service quality, collaboration, accountability, and operational excellence.
• Lead and develop the Associate Director of Site Operations, program managers, and other assigned site leaders.
• Establish clear responsibilities, decision-making authority, communication expectations, and escalation pathways across programmatic and operational functions.
• Maintain a visible and engaged leadership presence and ensure appropriate leadership coverage and continuity of essential services.
• Oversee ICMS case management, client support, participant engagement, service coordination, and other programmatic services.
• Ensure services are participant-centered, trauma-informed, culturally responsive, and aligned with harm-reduction and Housing First principles.

Skills

Leadership experience

Homelessness services

Public administration

Strategy development

Job description

St. Joseph Center in Los Angeles oversees the Care Campus with responsibility for program leadership, safety, and service quality. The Senior Director coordinates operations, program managers, and site leaders to ensure seamless, participant-centered care across multiple sites.

This senior role requires deep knowledge of homelessness services, trauma-informed care, and Housing First. It emphasizes cross-functional collaboration, performance oversight, and strong community partnerships within a