Senior Director, Business Strategy - Design Operations

Walmart; San Bruno (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Walmart is seeking a Senior Director, Business Strategy & Design Operations to partner with senior leadership and drive the next chapter of the global Design organization. You will shape strategy, scale operations, and strengthen partnerships across six international markets.

As a trusted advisor to the Chief Design Officer, you will translate strategy into execution, build scalable processes, and position Walmart at the forefront of design innovation in AI-powered shopping experiences.

Qualifications

• Experience shaping strategy for a large, complex organization.
• Proven track record in scaling design operations and teams.
• Strong partnerships with senior executives and cross-functional leaders.

Responsibilities

• Partner with the Chief Design Officer to set strategic priorities and translate vision into measurable outcomes.
• Oversee Design Operations with scalable processes, infrastructure, and capabilities.
• Collaborate across global markets to align design, product, technology, and business leaders.
• Support multidisciplinary design teams to improve collaboration and effectiveness.
• Elevate Walmart's design brand and thought leadership in AI-powered experiences.

Skills

Business strategy

Design operations

Leadership alignment

UX Design

Design Research

Executive communication

Education

Bachelor's degree

Job description

About The Role

Help shape the future of design at Walmart—and redefine how millions of customers experience shopping.

We are seeking a strategic, forward-thinking Senior Director, Business Strategy & Design Operations to partner with senior leadership and help drive the next chapter of our global Design organization. Supporting approximately 500 design professionals across multiple geographies and six international markets, this leader will play a critical role in shaping organisational strategy, scaling operations, and strengthening global partnerships.

As a trusted advisor to the Chief Design Officer, you'll connect strategy to execution, build the infrastructure that enables design teams to thrive, and help position Walmart at the forefront of design innovation and AI-powered shopping experiences.

What You'll Do

• Drive Strategy and Organizational Impact: Partner closely with the Chief Design Officer to shape strategic priorities, drive key initiatives, and translate vision into measurable outcomes.
• Lead and Scale Design Operations: Oversee the Design Operations team, building scalable processes, infrastructure, and capabilities that support a growing global organization.
• Strengthen Global Partnerships: Collaborate across six international markets, aligning design, product, technology, and business leaders around shared priorities.
• Enable Design Excellence: Support multidisciplinary teams spanning UX Design, Research, Content Design, Motion Design, and Conversational Design to improve collaboration and organisational effectiveness.
• Elevate Walmart's Design Brand: Strengthen Walmart's external design presence, industry thought leadership, and ability to attract exceptional talent.
• Shape the Future of Design: Help advance emerging design practices and position Walmart as a leader in AI-powered shopping experiences.

What You'll Bring

• Extensive experience in business strategy, design operations, and leadership alignment for a large, complex organization.
• Deep understanding of UX Design, Design Research, and the operational needs of multidisciplinary design teams.
• Proven success building and scaling teams, processes, and organisational capabilities.
• Experience influencing senior executives and navigating global, cross-functional partnerships.
• Strong strategic thinking, communications, executive presence, and the ability to turn ambiguity into action.
• Passion for innovation, emerging technology, and the future of customer experience.

Why Walmart?

Walmart is entering an exciting new chapter in design and AI-powered commerce. This is an opportunity to work alongside senior leadership, shape the future of a global design organization, and build capabilities that influence how millions of people shop every day.

Minimum Qualifications

Minimum Qualifications: Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 7 years’ experience in retail merchandising, operations management, or related area OR 9 years’ experience in retail merchandising, operations management, or related area. 3 years’ supervisory experience.

Preferred Qualifications

Working on cross-functional teams or projects

Masters, Masters: Computer Science, Masters: Supply Chain, Masters: Transportation

Primary Location

850 Cherry Ave, San Bruno, CA 94066-3031, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.