Senior Director, Technology Operations - Digital Innovation (Essentials)

Walmart; Bentonville (AR); On-site; USD 180,000 - 260,000; Full time

Job summary

Walmart is seeking a Senior Director, Digital Innovation – Essentials in Bentonville, AR to shape the long-term vision for everyday essentials shopping. You will lead the development of intelligent experiences that reduce shopping effort and align with enterprise strategy across product, engineering, and operations.

In this role, you’ll build teams, partner across functions, and push for scalable digital solutions that improve availability, speed, and convenience for millions of customers.

Qualifications

• Experience defining bold customer visions and turning them into scalable digital products.
• Proven ability to operate in ambiguous environments and build new businesses.
• Strong understanding of digital commerce, AI, personalization, and emerging shopping models.
• Exceptional cross-functional leadership with influence over senior executives.

Responsibilities

• Define Walmart’s North Star vision for Essentials shopping over the next 3–5 years.
• Reinvent routine and replenishment shopping with intelligent experiences that anticipate needs.
• Develop AI-enabled planning and personalization capabilities.
• Connect shopping and fulfillment across Walmart’s store and fulfillment network.
• Identify and build new propositions across subscriptions, bundles, and recurring purchases.
• Operate as the GM for a digital capability, driving metrics and scale.

Skills

Entrepreneurial mindset

Cross-functional leadership

Executive stakeholder influence

Digital commerce knowledge

Customer-centric mindset

Experimentation culture

Education

Bachelor’s degree or higher

Master’s degree preferred

Job description

Position Summary

The Senior Director, Digital Innovation – Essentials is responsible for defining Walmart’s long-term vision for how customers plan, purchase, replenish, and receive the everyday items they need most.

Operating as a business builder and transformation executive, this leader will reimagine essentials shopping by creating intelligent, proactive experiences that reduce the effort required to manage everyday needs. This includes exploring how AI, personalization, predictive capabilities, automation, and Walmart’s fulfillment ecosystem can anticipate customer needs, simplify routine shopping, and make Walmart the most convenient destination for everyday essentials.

Success in this role requires thinking beyond today’s transactional shopping journey to invent experiences that help customers plan less, remember less, and effortlessly get what they need, when and how they need it.

This role partners closely with Merchandising, Marketplace, Product, Engineering, Design, Marketing, Data Science, Supply Chain, and Operations to build customer experiences from concept through scale while influencing enterprise strategy and shaping the future of digital commerce.

What you'll do

• Define Walmart’s North Star vision for Essentials shopping, identifying how customers will plan, purchase, replenish, and receive everyday needs over the next 3–5 years.
• Reinvent routine and replenishment shopping, moving from customer-initiated transactions toward intelligent experiences that anticipate needs and reduce shopping effort.
• Develop AI-enabled planning and personalization capabilities that understand household needs, purchasing patterns, preferences, and changing circumstances.
• Connect shopping and fulfillment experiences, using Walmart’s store and fulfillment network to create differentiated experiences around availability, speed, convenience, and reliability.
• Identify and build new customer propositions across recurring purchases, replenishment, household planning, subscriptions, bundles, and other emerging shopping models.
• Operate as the General Manager for a digital capability, taking ideas from concept through validation while building the business case, driving core metrics, creating best-in-class customer experiences, and enabling the cross‑functional execution needed to scale.
• Prioritize investments based on customer impact and business value, measuring success through adoption, engagement, retention, incremental and attributable GMV, and improvements in customer convenience.
• Partner across Merchandising, Marketplace, Product, Engineering, Design, Marketing, Data Science, Supply Chain, and Operations to align enterprise priorities and deliver one cohesive customer experience.
• Prepare successful capabilities for adoption across Walmart’s broader eCommerce organizations, ensuring innovations can scale to serve millions of customers.
• Build and develop high‑performing teams while fostering a culture of curiosity, experimentation, customer obsession, and bold thinking.

What You’ll Bring

• An entrepreneurial mindset with the ability to think like a founder—balancing long‑term vision with pragmatic execution to build experiences that meaningfully simplify customers’ everyday lives.
• Proven experience defining bold customer visions and transforming them into scalable digital products, businesses, or customer experiences, ideally within high‑frequency, replenishment, grocery, household, or convenience‑oriented shopping journeys.
• Demonstrated success operating in highly ambiguous environments—identifying emerging customer needs, validating new concepts, and building businesses or capabilities from the ground up.
• A strong understanding of digital commerce, consumer behavior, AI, personalization, predictive technologies, and emerging shopping models, with the curiosity to continuously explore what’s next.
• Strong business and operational acumen, with the ability to connect customer experience innovation to fulfillment capabilities, economics, adoption, retention, and measurable business growth.
• Exceptional cross‑functional leadership with the ability to influence senior executives and align diverse teams across business, product, technology, merchandising, supply chain, and operations around a shared customer vision.
• A customer‑first mindset with a passion for eliminating friction and creating intelligent, convenient experiences that make routine shopping easier, faster, and more reliable.
• Experience building and leading high‑performing teams while fostering a culture of experimentation, accountability, inclusion, and continuous learning.

Minimum Qualifications

• Option 1: Bachelor’s degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 7 years’ experience inproject management, program management, program operations, or related area.
• Option 2: 9 years’ experience in project management, program management, program operations, or related area.4 years’ supervisory experience.

Preferred Qualifications

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area.
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.