Senior Director, Business Strategy - Design Operations

StartupNWA; San Bruno (CA); On-site; USD 250,000 - 350,000; Full time

Job summary

Walmart is seeking a Senior Director, Business Strategy & Design Operations to partner with the Chief Design Officer and lead a global design organization. You will translate vision into actionable initiatives across six markets and 500 design professionals.

You will build scalable operations, drive strategic priorities, and strengthen partnerships across design, product, technology, and business leaders. This role requires executive presence and a passion for innovation.

Qualifications

• Experience in business strategy and design operations for large organizations.
• Ability to lead cross-functional teams across design, product, tech, and business.
• Proven track record influencing senior executives and driving measurable outcomes.

Responsibilities

• Partner with the Chief Design Officer to shape strategic priorities and initiatives.
• Oversee Design Operations, building scalable processes and infrastructure.
• Strengthen global partnerships across six markets and multiple geographies.
• Support multidisciplinary teams to improve collaboration and effectiveness.
• Elevate Walmart’s design presence and talent attraction.

Skills

Strategy & ops leadership

UX design operations

Executive collaboration

Global cross-functional

Change management

AI in design

Education

Bachelor’s degree in Business, Design, or related field

Job description

Position Summary...

What you'll do...

About the Role

Help shape the future of design at Walmart—and redefine how millions of customers experience shopping.

We are seeking a strategic, forward-thinking Senior Director, Business Strategy & Design Operations to partner with senior leadership and help drive the next chapter of our global Design organization. Supporting approximately 500 design professionals across multiple geographies and six international markets, this leader will play a critical role in shaping organizational strategy, scaling operations, and strengthening global partnerships.

As a trusted advisor to the Chief Design Officer, you'll connect strategy to execution, build the infrastructure that enables design teams to thrive, and help position Walmart at the forefront of design innovation and AI-powered shopping experiences.

What You'll Do

• Drive Strategy and Organizational Impact: Partner closely with the Chief Design Officer to shape strategic priorities, drive key initiatives, and translate vision into measurable outcomes.

• Lead and Scale Design Operations: Oversee the Design Operations team, building scalable processes, infrastructure, and capabilities that support a growing global organization.

• Strengthen Global Partnerships: Collaborate across six international markets, aligning design, product, technology, and business leaders around shared priorities.

• Enable Design Excellence: Support multidisciplinary teams spanning UX Design, Research, Content Design, Motion Design, and Conversational Design to improve collaboration and organizational effectiveness.

• Elevate Walmart's Design Brand: Strengthen Walmart's external design presence, industry thought leadership, and ability to attract exceptional talent.

• Shape the Future of Design: Help advance emerging design practices and position Walmart as a leader in AI-powered shopping experiences.

What You'll Bring

• Extensive experience in business strategy, design operations, and leadership alignment for a large, complex organization.

• Deep understanding of UX Design, Design Research, and the operational needs of multidisciplinary design teams.

• Proven success building and scaling teams, processes, and organizational capabilities.

• Experience influencing senior executives and navigating global, cross-functional partnerships.

• Strong strategic thinking, communications, executive presence, and the ability to turn ambiguity into action.

• Passion for innovation, emerging technology, and the future of customer experience.

Why Walmart?

Walmart is entering an exciting new chapter in design and AI-powered commerce. This is an opportunity to work alongside senior leadership, shape the future of a global design organization, and build capabilities that influence how millions of people shop every day.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 7 years’ experience in retail merchandising, operations management, or related area OR 9 years’ experience in retail merchandising, operations management, or related area. 3 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Working on cross-functional teams or projects

Masters, Masters: Computer Science, Masters: Supply Chain, Masters: Transportation

Primary Location...

850 Cherry Ave, San Bruno, CA 94066-3031, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.