Senior Director, BPM: Strategy & Process Excellence

Travelers; Hartford (CT); On-site; USD 127,000 - 209,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching program

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

Travelers in Hartford is seeking a Senior Director to lead the Business Process Management team and optimize end-to-end processes across the enterprise. You will drive customer, employee, and agent experiences by shaping strategies and ensuring efficient change management.

The role requires strong leadership, Six Sigma/Agile expertise, and a track record of delivering measurable business benefits through collaboration and strategic direction.

Qualifications

• 6 years of experience in operations, collaborating on projects, or working in a related field.
• 3 years of leading, coaching, and/or indirect or direct management experience.

Responsibilities

• Develop organizational strategies aligned with enterprise and business unit goals.
• Identify and assess recommendations for process improvement opportunities and may initiate and implement large / multiple improvement opportunities.
• Collaborate and influence to ensure efforts are focused on the most impactful initiatives across the enterprise to support the successful realization of business benefits and implementation of strategies.
• Own and optimize the performance of an assigned capability or business area(s) and/or technologies, ensuring process efficiency by influencing stakeholders, requesting, and obtaining the proper tools, resources and funding to maximize business value.
• Own, lead, and influence the end-to-end execution of high complexity initiatives that have a broader impact across the line of business, including benefits monitoring, benefits realization.
• Accountable for the buy-in and implementation of process improvement opportunities to drive business results within your portfolio(s).
• Ensure priorities and recommendations are aligned with long term goals by understanding various business strategies and the impact work will have across the enterprise and business unit.
• Coordinate with leaders across multiple business areas to ensure goals are aligned to overall business strategy.
• Coach team members on process improvement tools, methodologies, approaches, and foundational knowledge to ensure the successful rollout and enhancements across all initiatives.
• Perform other duties as assigned.

Skills

Six Sigma

Agile methodology

Leadership

Education

Bachelor’s Degree

Job description

Travelers in Hartford is seeking a Senior Director to lead the Business Process Management team and optimize end-to-end processes across the enterprise. You will drive customer, employee, and agent experiences by shaping strategies and ensuring efficient change management.

The role requires strong leadership, Six Sigma/Agile expertise, and a track record of delivering measurable business benefits through collaboration and strategic direction.