Senior Director, AI-Powered Digital Products

Gartner

Irving (TX)

Hybrid

USD 136,000 - 189,000

Full time

3 days ago

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Job summary

Gartner, Inc. is seeking a Sr. Director, Product to lead the GSST initiative, shaping the future of a sales tool suite that supports client-facing activities and drives contract value growth across a global enterprise.

You will partner with IT and business leaders to craft a compelling product vision and drive adoption throughout the sales and services organizations. The role emphasizes AI-led transformation, lifecycle management, and collaboration with NCVI teams to deliver intuitive tools,

Qualifications

12+ years of experience with mix across sales, business operations, technology or analytics; ideally 2+ years of sales experience and/or experience supporting business processes related to Sales & Service.
Team leadership experience, ideally managing teams of software product-service owners.
Knowledge and experience with AI GTM and tools.
Strong time management skills to prioritize the most critical activities, ensuring that high-impact tasks are completed efficiently.
Strong ability to collaborate with and influence all team NCVI partners leading efforts to drive partnerships, resolve problems, clarify and interpret complex information, and drive consensus.
Knowledge of Sales processes, Customer 360, CRM systems (e.g., Salesforce), and sales performance metrics.
Excellent problem-solving skills, with the ability to translate complex data into actionable insights.
Strong communication and presentation skills, with the ability to convey data findings to both technical and non-technical audiences.
Experience with data visualization tools such as Power BI, Tableau or similar platforms.
Experience with Salesforce Reports, Dashboards, and CRM Analytics is preferred.

Responsibilities

Take full ownership of the future roadmap, planning, development, and execution of products that support client facing activities for Sales & Service.
Partner closely with the technology team to improve the development lifecycle of products and ensure all business requirements are met for key initiatives (in partnership with Sales Process team).
Manage maintenance and enhancements of the current product platforms, while planning for and executing the future vision of these products.
Partner with Team NCVI to understand the processes, data, and systems supporting Sales, Services, BTI etc. with their clients/ prospects interactions.
Promote ways in which product development work can be prioritized to provide the greatest impact to customers, alignment with the strategy and positive financial results.
Lead opportunities to evolve technology, tools and content, leveraging deep customer insights, to simplify the user experience, improve account team collaboration and deliver high-quality products.
Demonstrate understanding of innovative tools and technology products in the market, with an emphasis on the AI space.
Establish strong partnerships with business unit leaders, IT, and vendors for requirements and implementation exercises.
Lead the coordination across stakeholders to ensure the adoption and implementation of the specific products, in addition to standardized processes that drive best practices.
Effectively communicate and garner buy-in from senior leadership on plans and progress for core projects and deliver strategic solutions.
Serve as the subject-matter expert and representative for all owned products across the enterprise
Monitor KPIs and metrics to assess product effectiveness, efficiency and ROI