Senior Director, AI-Powered Communications Orchestration

Cisco Systems, Inc; North Carolina; Remote; USD 278,000 - 353,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Parental leave

Performance incentives

Job summary

Cisco Systems, Inc is seeking a Senior Director, Communications Orchestration to lead an AI-native transformation across the 3P organization, aligning communications, change management and enablement with enterprise priorities and executive expectations.

You will build a high-performing, global team and drive adoption metrics while partnering with product owners to deliver a unified, engaging audience experience using AI-powered tools and personalization.

Qualifications

• 12+ years of communications, marketing, or related strategic leadership experience.
• 5+ years in a director-level or equivalent role managing cross-functional communications initiatives.
• Deep knowledge of generative AI, agentic AI, intelligent automation and AI-enabled operating models, with practical enterprise applications.
• Proven experience leading complex, cross-functional transformations and integrating communications, change management and enablement.
• Demonstrated ability to build high-performing teams, establish governance and influence senior executives in a global organization.
• Strong strategic thinking, executive communication and data-driven decision-making capabilities.

Responsibilities

• Define and lead an integrated Go-To-Market orchestration strategy that connects enterprise priorities, communications, change management and enablement to measurable business outcomes.
• Establish portfolio prioritization, governance and decision rights to coordinate initiatives, reduce competing messages.
• Partner with program and service owners to execute on activation strategies, while maintaining clear accountability for change management, adoption, execution and outcomes.
• Build and lead a high-performing orchestration team, streamlining workflows, consolidating overlapping capabilities and driving operational excellence.
• Architect and implement an AI-native orchestration model, redesigning how communications, enablement and content are planned, created, and delivered.
• Leverage generative AI, agentic workflows, intelligent automation and personalization to eliminate repetitive work, accelerate execution and improve audience experiences.
• Identify and implement emerging AI technologies that transform content operations, audience targeting and employee engagement.
• Build AI-forward capabilities across the organization through talent development, targeted hiring, experimentation and responsible AI adoption.

Skills

AI expertise

Strategic leadership

Executive communication

Change management

Cross-functional leadership

Team building

Job description

Cisco Systems, Inc is seeking a Senior Director, Communications Orchestration to lead an AI-native transformation across the 3P organization, aligning communications, change management and enablement with enterprise priorities and executive expectations.

You will build a high-performing, global team and drive adoption metrics while partnering with product owners to deliver a unified, engaging audience experience using AI-powered tools and personalization.