Senior Director, AI/ML Platform & Engineering

JP Morgan Chase; Palo Alto (CA); On-site; USD 250,000 - 400,000; Full time

Job summary

JPMorganChase is seeking a Senior Director of Software Engineering to lead multiple AI/ML initiatives across the Consumer & Community Banking division. You will drive design, scalability, and governance of our AI/ML platform while mentoring engineering leaders and collaborating with product teams to define roadmaps and deliverables.

You will oversee end-to-end AI/ML projects, promote MLOps best practices, ensure security and compliance, and report progress to executive leadership.

Qualifications

• Formal training or certification on software engineering concepts and 10+ years of applied experience; in addition, 5+ years of experience leading technologists to manage, anticipate, and solve complex technical challenges
• Advanced knowledge of software engineering, artificial intelligence and machine learning, machine learning operations (MLOps), and data governance
• Experience developing or leading large, cross-functional teams of technologists
• Demonstrated experience influencing highly matrixed, complex organizations and delivering value at scale
• Experience leading complex projects supporting system design, testing, deployment, and operational stability
• Experience with hiring, developing, and recognizing talent
• Experience leading the adoption of agentic AI-enabled engineering practices across teams, including defining operating expectations, validation and quality controls, measuring outcomes, and ensuring secure handling of sensitive inputs and outputs
• Strong understanding of responsible AI use and control expectations, including data sensitivity, resiliency, security, and governance
• Extensive practical cloud-native experience
• Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field

Responsibilities

• Leads the design and development of our AI/ML platform, ensuring robustness, scalability, security, and high performance
• Manages and grows teams of talented engineers and AI specialists, fostering a culture of innovation and continuous improvement
• Collaborates with product management and cross-functional teams to define product vision, roadmaps, and deliverables for AI-driven features and capabilities
• Drives the adoption of best practices in software engineering, machine learning operations (MLOps), and data governance
• Sets direction and governance for agentic AI-enabled engineering and automation, including appropriate guardrails for validation, security, resiliency, traceability, and reuse across teams
• Stays abreast of emerging trends and technologies in artificial intelligence and machine learning and assesses their applicability to business goals
• Ensures compliance with data privacy, security, and responsible AI requirements applicable to AI/ML solutions
• Oversees the end-to-end lifecycle of AI/ML projects, from ideation and development through deployment, operation, and maintenance
• Communicates complex technical concepts and solutions effectively to senior stakeholders across business, product, and technology
• Manages budgets and resources efficiently and reports progress, risks, and challenges to executive leadership

Job description

JPMorganChase is seeking a Senior Director of Software Engineering to lead multiple AI/ML initiatives across the Consumer & Community Banking division. You will drive design, scalability, and governance of our AI/ML platform while mentoring engineering leaders and collaborating with product teams to define roadmaps and deliverables.

You will oversee end-to-end AI/ML projects, promote MLOps best practices, ensure security and compliance, and report progress to executive leadership.