Senior Director, AI-Driven Product Design

Experian; Costa Mesa, San Jose, Austin (CA, CA, TX); Hybrid; USD 209,000 - 375,000; Full time

Benefits offered by this job

Flexible Time Off

Job summary

Experian seeks a Senior Director of Product Design to lead design across consumer experiences in credit, identity, marketplace, and financial services. You will guide AI-native redesigns, establish interaction models, and own outcomes tied to activation, engagement, and revenue, partnering with Product, Analytics, and Revenue.

You will report to the Chief Product Officer and reside in or near collaboration hubs in Costa Mesa, CA; San Jose, CA; or other hub locations, supporting both in-person

Qualifications

• 10+ years experience leading product design within a scaled consumer technology, fintech, marketplace, or similarly complex digital product company.
• 3+ years experience hiring, developing, and leading product design teams.
• Experience leading a major product transformation or platform shift, including AI-driven redesigns of core product workflows.
• Experience owning a product or business metric tied directly to design decisions.
• Experience building, evolving, or governing a design system in partnership with Engineering, with evidence of production adoption.
• Experience applying behavioral design principles to consumer decision-making, engagement, and habit formation.
• Experience partnering with Analytics, Growth, or Revenue teams on experimentation, funnels, and growth metrics.
• Experience influencing senior stakeholders across Product, Technology, Engineering, and Revenue.
• Reside in, or near the designated Collaboration Hub(s) for this role.

Responsibilities

• Lead AI-native redesign of core consumer experiences using AI as a design material.
• Shape new interaction models for personalized, intelligent experiences.
• Own design outcomes against metrics like activation, conversion, engagement, retention, revenue.
• Bring behavioral design principles into product and design decisions.
• Design for consumer trust in credit and identity experiences.
• Lead the evolution of the design system as shared product infrastructure.
• Lead, coach, and grow a multidisciplinary design team, including hiring.
• Operate as a high-agency partner to the CPO and senior leaders.

Skills

Product design leadership

AI-driven redesigns

Design systems

Cross-functional collaboration

Behavioral design principles

Stakeholder influence

Analytics partnership

Team leadership

Job description

Experian seeks a Senior Director of Product Design to lead design across consumer experiences in credit, identity, marketplace, and financial services. You will guide AI-native redesigns, establish interaction models, and own outcomes tied to activation, engagement, and revenue, partnering with Product, Analytics, and Revenue.

You will report to the Chief Product Officer and reside in or near collaboration hubs in Costa Mesa, CA; San Jose, CA; or other hub locations, supporting both in-person