Senior Director, Product Design

Experian; Costa Mesa, San Jose, Austin (CA, CA, TX); Hybrid; USD 209,000 - 375,000; Full time

Benefits offered by this job

Flexible Time Off

Job summary

Experian seeks a Senior Director of Product Design to lead design across consumer experiences in credit, identity, marketplace, and financial services. You will guide AI-native redesigns, establish interaction models, and own outcomes tied to activation, engagement, and revenue, partnering with Product, Analytics, and Revenue.

You will report to the Chief Product Officer and reside in or near collaboration hubs in Costa Mesa, CA; San Jose, CA; or other hub locations, supporting both in-person

Qualifications

• 10+ years experience leading product design within a scaled consumer technology, fintech, marketplace, or similarly complex digital product company.
• 3+ years experience hiring, developing, and leading product design teams.
• Experience leading a major product transformation or platform shift, including AI-driven redesigns of core product workflows.
• Experience owning a product or business metric tied directly to design decisions.
• Experience building, evolving, or governing a design system in partnership with Engineering, with evidence of production adoption.
• Experience applying behavioral design principles to consumer decision-making, engagement, and habit formation.
• Experience partnering with Analytics, Growth, or Revenue teams on experimentation, funnels, and growth metrics.
• Experience influencing senior stakeholders across Product, Technology, Engineering, and Revenue.
• Reside in, or near the designated Collaboration Hub(s) for this role.

Responsibilities

• Lead AI-native redesign of core consumer experiences using AI as a design material.
• Shape new interaction models for personalized, intelligent experiences.
• Own design outcomes against metrics like activation, conversion, engagement, retention, revenue.
• Bring behavioral design principles into product and design decisions.
• Design for consumer trust in credit and identity experiences.
• Lead the evolution of the design system as shared product infrastructure.
• Lead, coach, and grow a multidisciplinary design team, including hiring.
• Operate as a high-agency partner to the CPO and senior leaders.

Skills

Product design leadership

AI-driven redesigns

Design systems

Cross-functional collaboration

Behavioral design principles

Stakeholder influence

Analytics partnership

Team leadership

Job description

• Job Posting - Salary Range: $208,515 - $375,327
• Department: Product Management
• Flexible Time Off: 20 Days
• Schedule: Full Time
• Compensation: USD 208,514 - USD 375,326 - yearly

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

As Senior Director of Product Design, you will lead design across consumer experiences in credit, identity, marketplace, and financial services — shaping how people understand their financial lives, protect their identities, and find products that support their goals. This is a dedicated design leadership role responsible for design craft, systems, and practice, working closely with Product, Technology, Engineering, Analytics, and Revenue. You will help lead an AI-native product transformation, rebuilding core experiences with AI as a design material rather than an added feature.

At Experian, we believe great work happens when people come together. We're focused on attracting talent in and around our designated hub locations who are open to collaborating with colleagues in person. Aligning employees to these talent markets helps foster collaboration, strengthen team connections, and support long-term career growth within Experian. You will report to the Chief Product Officer, and reside in or near one of our collaboration hubs:

Costa Mesa, CA; San Jose, CA; Allen, TX; Austin, TX; Franklin, TN; New York, NY; Schaumberg, IL; Washington, D.C.; Atlanta, GA; Boston, MA; Seattle, WA

You'll have opportunity to:

• Lead an AI-native redesign of core consumer experiences, using AI as a foundational design material rather than an add-on feature
• Shape new interaction models for personalized, intelligent experiences, determining when AI should guide, explain, act, or stay out of the way
• Own design outcomes against shared product metrics such as activation, conversion, engagement, retention, and revenue, partnering closely with Product, Analytics, and Revenue
• Bring behavioral design principles into product and design decisions
• Design for consumer trust in credit and identity experiences, balancing transparency, protection, and ease of use
• Lead the evolution of the design system as shared product infrastructure, in partnership with Engineering
• Lead, coach, and grow a multidisciplinary team of product and content designers, including hiring and team structure
• Operate as a high-agency partner to the CPO and senior leaders, helping shape strategy and surface trade-offs

Qualifications

• 10+ years experience leading product design within a scaled consumer technology, fintech, marketplace, or similarly complex digital product company
• 3+ years experience hiring, developing, and leading product design teams
• Experience leading a major product transformation or platform shift, including AI-driven redesigns of core product workflows
• Experience owning a product or business metric (e.g., activation, conversion, engagement, retention, revenue) tied directly to design decisions
• Experience building, evolving, or governing a design system in partnership with Engineering, with evidence of production adoption
• Experience applying behavioral design principles to consumer decision‑making, engagement, and habit formation
• Experience partnering with Analytics, Growth, or Revenue teams on experimentation, funnels, and growth metrics
• Experience influencing senior stakeholders across Product, Technology, Engineering, and Revenue
• Reside in, or near the designated Collaboration Hub(s) for this role.

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Aff…?