Senior Director, AI-Driven Customer Operations

The Coca-Cola Company; Atlanta (GA); On-site; USD 180,000 - 240,000; Full time

Job summary

The Coca-Cola Company is modernizing its customer operations by embedding data, digital, and AI capabilities into core processes, aiming to scale efficiency and improve customer experience across markets.

As Senior Director, Customer Ops, you will lead operating model transformations, partner with digital product and technology teams, and drive data‑driven decision making and automation to deliver measurable outcomes at scale.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Experience leading digital transformations in large, global organizations.
• Proven ability to translate data insights into executive decisions.

Responsibilities

• Lead the transformation of customer operations by embedding digital, data, and AI capabilities into core processes.
• Define modern operating models to enhance engagement, service efficiency, and scalability across markets.
• Partner with digital product and technology teams to deploy real‑time visibility and automation.

Skills

Leadership

Stakeholder Management

Data Analytics

Digital Transformation

Automation

AI

Agile Environments

Strategic Planning

Change Management

Cross-functional Collaboration

Education

Bachelor's degree in Business Administration

Tools

Dashboards / BI Tools

Job description

The Coca-Cola Company is modernizing its customer operations by embedding data, digital, and AI capabilities into core processes, aiming to scale efficiency and improve customer experience across markets.

As Senior Director, Customer Ops, you will lead operating model transformations, partner with digital product and technology teams, and drive data‑driven decision making and automation to deliver measurable outcomes at scale.