Account Manager

Jobtailor; Illinois; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Jobtailor is seeking an Account Manager to own post-sale growth across assigned Illinois-based accounts. You will oversee renewals, foster long-term relationships, and collaborate with Customer Success.

Develop customized account plans, identify expansion opportunities, and coordinate with Renewals to negotiate pricing. You’ll drive engagement and ensure customer satisfaction while achieving growth targets.

Qualifications

• Bachelor's degree or higher preferred.
• Minimum 2 years in account management.
• Strong strategic thinking with focus on retention and growth.
• Ability to develop effective account plans aligned with customer goals.
• Proactive in identifying and driving expansion opportunities within accounts.
• Excellent written and verbal communication; collaboration with Client Success and Renewals teams.
• Results‑oriented with growth targets and customer satisfaction.
• Fluent in English; willingness to work in a hybrid schedule.
• Ability to legally work in the country of hire.

Responsibilities

• Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
• Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
• Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
• Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
• Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
• Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
• Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
• Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
• Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

Skills

Account Management

Customer Retention

Growth Strategies

Upselling & Cross-selling

Renewal Negotiation

Strategic Thinking

Communication

Hybrid Work

English Proficiency

Education

Bachelor's Degree

Job description

• Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team


• Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams


• Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth


• Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives


• Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions


• Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements


• Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction


• Monitor customer usage patterns to inform strategic renewal and product expansion approaches


• Implement proactive sales processes to effectively counter competitive threats during renewal negotiations

Requirements

• A Bachelor's degree or higher is preferred for this role


• A minimum of 2 years tenure in account management is desired


• Strong strategic thinking and execution capabilities, with a focus on customer retention and growth


• Ability to develop effective account plans and strategies aligned with customer goals


• A proactive approach to identifying and driving expansion opportunities within accounts


• Refined communication and collaboration abilities to engage with both the Client Success and Renewals teams


• Results-oriented mindset with a focus on achieving growth targets and customer satisfaction


• Excellent written and verbal communication skills in English


• Willingness to embrace a hybrid work schedule


• The ability to legally work in the country of hire is required for this position

Core Competencies

Demonstrates expertise in account management with a focus on customer retention and growth, utilizing strategic planning and effective communication to drive engagement and satisfaction. Proven ability to identify expansion opportunities and implement proactive sales processes to achieve growth targets.

Highest-signal resume keywords

• Account Management


• Customer Retention Strategies


• Strategic Planning


• Communication Skills


• Growth Target Achievement

ATS Optimization Keywords

Hard Skills

• Account Planning


• Customer Growth Strategies


• Upselling


• Cross-Selling


• Renewal Negotiation

Soft Skills

• Strategic Thinking


• Collaboration


• Results-Oriented Mindset

Certifications & Qualifications

• Bachelor's Degree

Industry Keywords

• Customer Success


• Account Growth


• Stakeholder Engagement


• Customer Satisfaction


• Hybrid Work Schedule