Senior Director, 3PL Warehouse Network & Operations

The Vita Coco Company; New York (NY); On-site; USD 150,000 - 170,000; Full time

Job summary

The Vita Coco Company is seeking a Director of 3PL Warehouse Operations to lead its third-party warehouse network across multiple sites. This hands-on role drives performance, cost control, and continuous improvement while coordinating with Demand, Transportation, IT, Finance, and Customer Service.

The ideal candidate combines data-driven operations leadership with strong negotiation and strategic collaboration to optimize safety, quality, productivity and service levels.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Operations, Business, or related field; equivalent experience considered.
• 10+ years of progressive experience in warehouse, distribution, logistics, or supply chain operations.
• 5+ years of experience managing 3PL providers and multi-site warehouse operations.
• Proven experience with 3PL sourcing, RFPs, contract negotiations, onboarding, and performance management.
• Strong knowledge of warehouse operations, inventory management, labor, fulfillment, and distribution.
• Experience managing budgets, costs, KPIs, SLAs, and continuous-improvement initiatives.
• Demonstrated leadership experience managing and developing teams.
• Strong analytical, negotiation, communication, and problem-solving skills.
• Experience with WMS, ERP, EDI, and supply-chain technology.
• Ability to travel to 3PL and business locations as needed.

Responsibilities

• Provide strategic oversight of all 3PL warehouse operations, including service levels, KPIs, OTIF, capacity, staffing, and operational performance.
• Lead performance reviews, escalations, corrective actions, and business continuity planning.
• Ensure consistent standards, accountability, and continuous improvement across the 3PL network.
• Lead 3PL sourcing, RFPs, evaluations, due diligence, site assessments, negotiations, contracting, and partner selection.
• Manage total cost, service capabilities, technology, capacity, scalability, and risk when evaluating providers.
• Lead implementation and transition of new 3PL facilities, ensuring operational and system readiness.
• Manage warehouse costs, budgets, pricing, contracts, and cost-to-serve initiatives.
• Ensure inventory accuracy, control, availability, and reconciliation across all facilities.
• Identify and implement opportunities for process, productivity, labor, technology, automation, and network optimization.
• Continually evaluate pricing within the existing network to identify savings opportunities.

Skills

3PL management

Leadership

Analytical skills

Negotiation

Communication

Problem-solving

Budget & KPI management

SLA management

WMS knowledge

ERP knowledge

EDI knowledge

Travel willingness

Education

Bachelor’s degree or equivalent

Tools

WMS

ERP

EDI

Job description

The Vita Coco Company is seeking a Director of 3PL Warehouse Operations to lead its third-party warehouse network across multiple sites. This hands-on role drives performance, cost control, and continuous improvement while coordinating with Demand, Transportation, IT, Finance, and Customer Service.

The ideal candidate combines data-driven operations leadership with strong negotiation and strategic collaboration to optimize safety, quality, productivity and service levels.