Director of 3Pl Warehouse Operations

The Vita Coco Company; New York (NY); On-site; USD 150,000 - 170,000; Full time

Job summary

The Vita Coco Company is seeking a Director of 3PL Warehouse Operations to lead its third-party warehouse network across multiple sites. This hands-on role drives performance, cost control, and continuous improvement while coordinating with Demand, Transportation, IT, Finance, and Customer Service.

The ideal candidate combines data-driven operations leadership with strong negotiation and strategic collaboration to optimize safety, quality, productivity and service levels.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Operations, Business, or related field; equivalent experience considered.
• 10+ years of progressive experience in warehouse, distribution, logistics, or supply chain operations.
• 5+ years of experience managing 3PL providers and multi-site warehouse operations.
• Proven experience with 3PL sourcing, RFPs, contract negotiations, onboarding, and performance management.
• Strong knowledge of warehouse operations, inventory management, labor, fulfillment, and distribution.
• Experience managing budgets, costs, KPIs, SLAs, and continuous-improvement initiatives.
• Demonstrated leadership experience managing and developing teams.
• Strong analytical, negotiation, communication, and problem-solving skills.
• Experience with WMS, ERP, EDI, and supply-chain technology.
• Ability to travel to 3PL and business locations as needed.

Responsibilities

• Provide strategic oversight of all 3PL warehouse operations, including service levels, KPIs, OTIF, capacity, staffing, and operational performance.
• Lead performance reviews, escalations, corrective actions, and business continuity planning.
• Ensure consistent standards, accountability, and continuous improvement across the 3PL network.
• Lead 3PL sourcing, RFPs, evaluations, due diligence, site assessments, negotiations, contracting, and partner selection.
• Manage total cost, service capabilities, technology, capacity, scalability, and risk when evaluating providers.
• Lead implementation and transition of new 3PL facilities, ensuring operational and system readiness.
• Manage warehouse costs, budgets, pricing, contracts, and cost-to-serve initiatives.
• Ensure inventory accuracy, control, availability, and reconciliation across all facilities.
• Identify and implement opportunities for process, productivity, labor, technology, automation, and network optimization.
• Continually evaluate pricing within the existing network to identify savings opportunities.

Skills

3PL management

Leadership

Analytical skills

Negotiation

Communication

Problem-solving

Budget & KPI management

SLA management

WMS knowledge

ERP knowledge

EDI knowledge

Travel willingness

Education

Bachelor’s degree or equivalent

Tools

WMS

ERP

EDI

Job description

Our Values:

• Human First: We lead with inclusivity, transparency, and empathy.
• Nothing is Impossible: We experiment, learn, and keep moving forward.
• United by Our Will to Win: We stay aligned, work collaboratively, and push toward shared goals.
• Part of Something Bigger: We’recommitted to uplifting the communitieswe’reconnected to locally and globally

The Director of 3PL Warehouse Operations is responsible for the strategic and operational leadership of the company’s third-party logistics (3PL) warehouse network, including warehouse operations, 3PL performance management, operating costs, current and new partner evaluation, contract negotiations, and onboarding of new warehouse locations or providers.

The Director will serve as the primary operational leader and escalation point for 3PL warehousing partners, ensuring that external warehouse operations consistently meet company expectations for safety, quality, productivity, customer service, technology and cost. This position will work cross-functionally with Demand, Transportation, Customer Service, Finance, IT, and our internal warehouse management team to optimize the end-to-end distribution operation.

The ideal candidate is a hands-on, data-driven operations leader with strong experience managing 3PL relationships, warehouse operations, contract negotiations, performance management, and continuous improvement.

3PL Operations & Performance

• Provide strategic oversight of all 3PL warehouse operations, including service levels, KPIs, OTIF, capacity, staffing, and operational performance.
• Lead performance reviews, escalations, corrective actions, and business continuity planning.
• Ensure consistent standards, accountability, and continuous improvement across the 3PL network.
• Lead 3PL sourcing, RFPs, evaluations, due diligence, site assessments, negotiations, contracting, and partner selection.
• Manage total cost, service capabilities, technology, capacity, scalability, and risk when evaluating providers.
• Lead implementation and transition of new 3PL facilities, ensuring operational and system readiness.
• Manage warehouse costs, budgets, pricing, contracts, and cost-to-serve initiatives.
• Ensure inventory accuracy, control, availability, and reconciliation across all facilities.
• Identify and implement opportunities for process, productivity, labor, technology, automation, and network optimization.
• Continually evaluate pricing within the existing network to identify savings opportunities.

Systems, Reporting & Compliance

• Oversee WMS, ERP, EDI, reporting, dashboards, and system integrations across 3PL partners.
• Establish visibility into inventory, orders, capacity, productivity, costs, and service levels.
• Ensure compliance with safety, quality, security, insurance, regulatory, and company standards.
• Lead and develop Warehouse Manager and Inventory Control Coordinators to drive performance and career growth.
• Build strong relationships with 3PL leadership and partner across Supply Chain, Transportation, Finance, Procurement, IT, Legal, and Customer Service.
• Communicate performance, risks, opportunities, and strategic initiatives to senior leadership.

Required Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Operations, Business, or related field; equivalent experience considered.
• 10+ years of progressive experience in warehouse, distribution, logistics, or supply chain operations.
• 5+ years of experience managing 3PL providers and multi-site warehouse operations.
• Proven experience with 3PL sourcing, RFPs, contract negotiations, onboarding, and performance management.
• Strong knowledge of warehouse operations, inventory management, labor, fulfillment, and distribution.
• Experience managing budgets, costs, KPIs, SLAs, and continuous-improvement initiatives.
• Demonstrated leadership experience managing and developing teams.
• Strong analytical, negotiation, communication, and problem-solving skills.
• Experience with WMS, ERP, EDI, and supply-chain technology.
• Knowledge of warehouse safety, quality, security, and compliance requirements.
• Ability to travel to 3PL and business locations as needed.

Preferred Qualifications

• APICS/ASCM, CPIM, CSCP, Lean, or Six Sigma certification.
• Experience managing a national or multi-region 3PL network.
• Experience with warehouse network optimization, facility launches, automation, or technology implementations.
• Experience developing cost-to-serve, cost of goods sold, and total-cost-of-operation analyses.

This is a reasonable estimate of the current pay range for this position. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

US Pay Range

$150,000 - $170,000 USD

A NOTE FROM US

We welcome you to apply—even if youdon’tcheck every box.We’rebig fans of curious, growth-minded people who want to learn, contribute, and make an impact. If you feel connected to our brands and our mission,we’dlove to hear from you.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in The Vita Coco Company’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.