Head of 3PL Warehouse Operations

Vita Coco; New York (NY); On-site; USD 150,000 - 170,000; Full time

Job summary

Vita Coco is seeking a Director of 3PL Warehouse Operations to lead the strategic and operational management of its third-party warehouse network. You will drive performance, manage costs, and partner with Demand, Transportation, Customer Service, Finance, IT, and internal teams to optimize end-to-end distribution.

The successful candidate will be hands-on, data-driven, and experienced in 3PL relationships, contract negotiations, and continuous improvement across multi-site facilities.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Operations, Business, or related field, or equivalent experience.
• 10+ years in warehouse, distribution, logistics, or supply chain operations.
• 5+ years managing 3PL providers and multi-site warehouses.
• Proven 3PL sourcing, RFPs, contract negotiations, onboarding, and performance management.
• Strong knowledge of warehouse operations, inventory, labor, and distribution.
• Experience with budgets, KPIs, SLAs, and continuous-improvement initiatives.
• Demonstrated leadership experience managing and developing teams.
• Strong analytical, negotiation, communication, and problem-solving skills.
• Experience with WMS, ERP, EDI, and supply-chain technology.
• Knowledge of warehouse safety, quality, security, and compliance; ability to travel to locations as needed.

Responsibilities

• Provide strategic oversight of all 3PL warehouse operations, including service levels, KPIs, OTIF, capacity, staffing, and operational performance.
• Lead performance reviews, escalations, corrective actions, and business continuity planning.
• Ensure consistent standards, accountability, and continuous improvement across the 3PL network.
• Lead 3PL sourcing, RFPs, evaluations, due diligence, site assessments, negotiations, contracting, and partner selection.
• Manage total cost, service capabilities, technology, capacity, scalability, and risk when evaluating providers.
• Lead implementation and transition of new 3PL facilities, ensuring operational and system readiness.
• Manage warehouse costs, budgets, pricing, contracts, and cost-to-serve initiatives.
• Ensure inventory accuracy, control, availability, and reconciliation across all facilities.
• Identify and implement opportunities for process, productivity, labor, technology, automation, and network optimization.
• Continually evaluate pricing within the existing network to identify savings opportunities.
• Oversee WMS, ERP, EDI, reporting, dashboards, and system integrations across 3PL partners.
• Establish visibility into inventory, orders, capacity, productivity, costs, and service levels.
• Ensure compliance with safety, quality, security, insurance, regulatory, and company standards.
• Lead and develop Warehouse Manager and Inventory Control Coordinators to drive performance and career growth.
• Build strong relationships with 3PL leadership and partner across Supply Chain, Transportation, Finance, Procurement, IT, Legal, and Customer Service.
• Communicate performance, risks, opportunities, and strategic initiatives to senior leadership.

Skills

Leadership

Analytical

Negotiation

Communication

Problem solving

Travel ability

Education

Bachelor’s degree in Supply Chain, Logistics, Operations, Business, or related field

Tools

WMS

ERP

EDI

Supply-chain technology

Job description

Vita Coco is seeking a Director of 3PL Warehouse Operations to lead the strategic and operational management of its third-party warehouse network. You will drive performance, manage costs, and partner with Demand, Transportation, Customer Service, Finance, IT, and internal teams to optimize end-to-end distribution.

The successful candidate will be hands-on, data-driven, and experienced in 3PL relationships, contract negotiations, and continuous improvement across multi-site facilities.